Mara Group Nigeria: VAS Application Specialist (Level 2)

Posted on :

28 Mar, 2011

Category :

Information Technology Jobs

Mara Group is a young and dynamic brand synonymous with professionalism, integrity, innovation & entrepreneurial flair. We take pride in creating an energized environment and value long-term relationships with our employees, partners and clients. Mara Group Nigeria recruits VAS Application Specialist (Level 2)

Experience               : 3-4 years of experience in providing L1/L2 support in Telecom domain and with at least 2-4 years experience in supporting Telecom VAS software products/applications.

Qualifications    : Graduate/ BE / MCA or Equivalent

Desired Profile:

  • Advanced knowledge of Telecom , Networking and UNIX Administration , Problem debugging/isolation skills for applications/DBs /Interfaces.
  • Vendor co-ordination and conflict mgmt skills, Documentation.
  • Shift operations planning and co-ordination , Reporting & Presentations.
  • Write well constructed shell scripts with functional routines.
  • Deal with customers in a professional & courteous manner which keeps them informed and offers value on a daily basis.
  • Sound understanding of VAS Services , Call flows , GSM , SS7 , clustering solutions.
  • Understand the impact of particular processes along with what processes should be running on a server & how they should be configured.
  • Solid understanding of storage, including SAN attached & local storage.
  • Thorough understanding of monitoring and reporting tools.
  • Provides assistance to team members to achieve individual and team tasks.
  • Demonstrates self assurance in own actions, judgments and capabilities.
  • Work together with external technical groups in order to resolve customer issues effectively.
  • Actively troubleshoot monitoring and reporting issues.
  • Excellent communication skills – Written & Oral.

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