Mark Gray Industries Ongoing Recruitment [2 Positions]

Posted on :

20 Jun, 2018

Category :

Administrative Jobs in Nigeria, Customer Service Jobs in Nigeria

Mark Gray Industries is proud chemical industry with quality and standards. We produce and supply chemicals for the production of food substances and other organic and inorganic materials. We believe in supporting the communities in which our clients are located. We do this through sponsorships and local charities.

We are recruiting to fill the position below:

Job Title: Administrative Manager
Location: Lagos

Responsibilities

  • Monitoring and maintaining office equipments and inventory supplies
  • Creating, updating, and maintaining personnel records, financial records, and other records and databases
  • Updating office policies and procedures
  • Scheduling company calendar and updating as needed
  • Preparing reports on expenses, office budgets, and other expenditures
  • Supporting department managers, staff, and CEO
  • Organizing conference room scheduling, equipment, and cleaning
  • Preparing travel arrangements for office staff and managers; overseeing and preparing expense reports and budgets
  • Coordinating building and maintenance issues for general repair (heating and air conditioning, security, etc.) and updating (carpet cleaning, painting, etc.).
  • Organizing special functions and social events
  • Purchasing computers, printers, supplies, and other equipment

Requirements
Candidate is expected to:

  • Have a University Degree; Additional qualifications in Office Administration are a plus
  • Possess work experience as an Administrative Officer, Administrator or similar role
  • Have solid knowledge of office procedures
  • Have experience with office management software like MS Office (MS Excel and MS Word, specifically)
  • Possess strong organization skills with a problem-solving attitude
  • Possess excellent written and verbal communication skills

 

Job Title: Customer Service Representative
Location: 
Lagos

Job Description

  • We are looking for a customer-oriented service representative. In this position, the qualified candidate will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties and Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.

Requirements

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Tertiary school diploma(OND/HND) in Business Administration or other related field.

How to Apply
Interested and qualified candidates should send their Applications and CV’s to: [email protected] using the Job Title as the subject of the mail