Mines.io offers modern financial services for emerging markets. There are over 3B unbanked consumers in the world without access to formal financial services. Mines.io is a VC-backed startup founded by Stanford CS faculty and PhD grads that is tackling this problem by developing new, mobile-based financial services. Our microfinance platform enables consumers to get non-collateralized loans in minutes, often for the first time in their lives.
We are recruiting to fill the position below:
Job Title: KwikCash Customer Service Agent
- KwikCash offers instant cash loans to mobile subscribers. We are seeking experienced Customer Care Agents who will be responsible for managing all customer care interactions for this product.
- You will be required to respond all support sms, call, email enquiries in a timely manner and ensure an excellent customer experience by correctly identifying customer issues and promptly providing resolution including timely escalation of issues to the appropriate support levels.
- 3 year(s) experience
- Bachelor’s Degree/HND
- Computer Science
- Electrical Engineering
- ICT/Internet software Information Technology
- Basic Computer skills
- Business Etiquette
- Tech Support
- Written Communications
- Computer systems and networking
- Credit Management
- Customer Relationship Management
- IT Operations Support
How to Apply
Interested and qualified candidates should:
- Visit www.ratatype.com
- Click on “sign up” and enter your full name and email address and complete the sign up process
- Log in with your created credentials
- Click on “Typing Test”
- Click on “Take a Typing Test”
- Click on “Start typing now”
- Once completed, click on your name at the top-right corner of the page
- Click on “certificate” and note the URL at the bottom of your certificate.
- Send an email to: [email protected] with the URL in the body of the email and your CV attached. No introduction letter necessary.
Application Deadline 1st November, 2017.