Mobitel Nigeria Vacancies: Shop Manager

Mobitel provided both wireline and Wireless Local Loop (WLL) solution and was considered a pioneer in the Nigerian market. Mobitel Nigeria recruits Shop Manager – Reference Code: CSM003

Job Scope

Responsible for Shop Administration, ensure Customer Satisfaction and quick Customers complaints resolution. Also responsible for developing programs for managing Mobitel-Customer interaction to ensure excellent customer service delivery.

Responsibilities:

1. Ensure stock availability, daily stock and sales(money) reconciliation, stock replenishments in the Shop at all times.
2. Ensure that financial, daily records of sales and stock transactions are properly carried out, documented and kept.
3. Supervises, coordinates and provides necessary assistance to all Shop staff, Executives, Customer Care Executives and other support personnel in the Shop to ensure excellent Customer service delivery.
4. To regularly and report on market (own) and competitors activities. To provide relevant reports and information.
5. Prepares daily, weekly, monthly and quarterly stock and sales reports. Ensure that all assets are well protected and utilized judiciously.
6. To develop strong customers base for effective sales achievement and maintain a strong CRM(Customer Relation Manual)with a view to build a good relationship with the customers)
7. To implement local marketing programs to agreed budgets and timescales and integrate personal marketing activities as approved by Management.
8. To recommend localized marketing programs that can enhance revenue generation and customer retention.

Requirements:

1. Relevant first degree with minimum 2nd class lower/HND.
2. Minimum of 3 years relevant Customer relations/ Care experience, in Telecoms/IT/FMCG.
3. Candidate must demonstrate sufficient ability to grasp technical product and service details.
4. Excellent organizational skills, Neat and articulate, Confident, Self motivated and team player; Good knowledge of MS office applications, Excellent communication skills and ability to work under pressure.

Click here to apply online