Monitoring and Evaluation Lead / Application Support Personnel Job Vacancies

1. Monitoring and Evaluation Lead

5 years’ experience in impact measurement for at least 2 different multi-year development projects, including logframes design, tracking and reporting including complex indicators such as jobs, tracking of enquiries

At least 3 years’ experience in an M&E team leader position, preferably on economic development projects.

Demonstrated experience of implementing job and income raising M&E according to recognised global standards / methodologies

Demonstrated lead role on development impact evaluation studies in the area of economic development

Demonstrable role in effective knowledge and learning management and dissemination, preferably to the private sector.

Nigeria experience

2. Application Support Personnel

Job Summary

Provide first level support for Core Banking and other back office banking applications as well as customer facing channels.

Position Responsibilities

• Manage issues arising from core banking and related software applications
• Ensure high level of customer service and support to all internal and external stakeholders
• Manage Vendor’s SLA
• Support the management of projects rollout
• Maintain, update and circulate issue logs
• Ensuring system uptime by proactively identifying and resolving issues or escalation using agreed route
• Making sure issues are resolved in timely manner
• Manage issues with a view to prevent/mimimise breeches

KEY PERFORMANCE INDICATORS

Internal Process

• Systems uptime and Response Time
• Compliance to SLA
• Systems deployment
• Preventive monitoring of systems

Customer

• Operational downtime associated to our systems
• customer satisfaction rating

Learning

• Training
• Knowledge of Banking
• Software development skills

JOB REQUIREMENTS

Qualifications

• First degree in Computer Science/Engineering, Systems Engineering or Operational sciences with strong Information Systems component
• Technical certifications will enhance performance though not mandatory
• Project Management and IT Service Management Certifications will be of advantage

Experience

• Minimum of 3 years’ experience implementation/supporting banking applications

Competencies:

a) Technical

• IT software systems support
• Service level management
• Proven experience in Banking technologies and Business Intelligence
• Technical experience installing and supporting Application servers (Weblogic, Websphere), Oracle Database
• Programming skills preferably Java, PLSQL, SQL, JavaScript, etc.
• Application support
• Service desk and incident management
• Information security

b) Behavioural

• Communication skills
• Problem solving
• Analytical skills
• Change management
• Team player
• Dependable
• Accountable