Mudoos Consult Services Current Vacancies [2 Positions]

MUDOOS Consult Services (MCS) is a training and consultancy company that promotes Safety and Health,

Our approach is primarily focused on meeting legislative requirements and relevant standards; at the same time empowering organization with the knowledge in understanding to manage Health, Safety and Environment (HSE).

We are located in Lagos Nigeria and work with various types of industries and generally serving in the sectors of Manufacturing, Chemicals, Healthcare, Medicals, Architectural, Engineering and Constructions. Our wide range of capabilities, disciplines and services are fundamentally based on qualitative and quantitative approach and pro-actively delivering advice and solutions. We do this by giving our people the responsibility and opportunity to make a unique difference in the industry.

Job Title: Front Desk Representative
Location: Lagos

Requirements:

• Proven experience as front desk representative, agent or relevant position
• Familiarity with office machines (e.g. fax, printer etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving
• HND/OND/BSC; additional qualifications will be a plus

Responsibilities:

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, schedules etc.)

 

Job Title: Customer Service Representative
Location: Lagos
Requirements:

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• HND/OND/BSC

Responsibilities:

• Manage large amounts of incoming call
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

How To Apply
Interested and eligible candidates should forward their CV’s to: [email protected]

Application Deadline 14th December, 2018.