Nicole Sinclair Consulting Ongoing Job Vacancy – Apply Now!

Nicole Sinclair Consulting – Our client in the Retail industry is recruiting suitable candidates to fill the position below:

 

 

 

 

Job Title: Customer Service & Sales Officer
Location: Lekki / Ikate, Lagos
Employment Type: Full-time

Job Summary:

• Our client requires a customer service sales agent to interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

Responsibilities:

• Perform informal and formal needs assessments for each customer to recommend appropriate goods and services
• Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease
• Maintain a neat and clean appearance to represent a positive image of the company and its brand at all times
• Participate in training and professional development and put new skills to immediate and meaningful use
• Foster a positive and pleasant working relationship with members of the customer service sales team
• Familiarize yourself with current information about services and products available for customers
• Accurately record customer demographics, sales orders, or other information digitally or in written form
• Communicate with clients in Spanish or other local languages or refer them to a capable member of the team
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service teamsales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Deal directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing information.
• Perform customer verifications.
• Set up new customer accounts.
• Process orders, forms, applications and requests.
• Organize workflow to meet customer timeframes.
• Direct requests and unresolved issues to the designated resource.
• Manage customers’ accounts.
• Keep records of customer interactions and transactions.
• Record details of inquiries, comments, and complaints.
• Record details of actions taken.
• Prepare and distribute customer activity reports.
• Maintain customer databases.
• Communicate and coordinate with internal departments.

Competency / Skills/ Requirements:

• At least a B.Sc in Marketing or other related field.
• 3 – 5+ years c, preferably from customer service field.
• Experience from the IT industry will be an added advnateg
• Knowledge of IT and telecoms industry an added advantage
• Good personal presentation and professionalism
• Good organization and prioritization skills
• Strong administrative skills
• Good verbal and written communication skills
• Confident presentation skills
• Strong interpersonal skills
• Ability to work under pressure and to strong targets
• The ability to manage own workload
• Ability to use initiative to work alone.
• Must reside around Surulere, Yaba, Gbagada, Victoria Island, Ajah, Lkeki axis.

Salary:
N80,000 monthly

To Apply:
Interested and qualified candidates should:
Click here to apply online

Application Deadline:
Not Specified.