Nicole Sinclair is a dynamic Human Resources Consulting firm based in Lagos, Nigeria. Our expertise lies in superior talent attraction services while we partner with our esteemed clients in providing training solutions to develop these talents. Our services are provided for both the local and international markets.We are recruiting to fill the position below:
Job Title: Food and Beverage Manager (Hospitality)
Location: Lekki, Lagos
Employment Type: Full-time
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
- Preserve excellent levels of internal and external customer service
- Design exceptional menus, purchase goods and continuously make necessary improvements
- Identify customers’ needs and respond proactively to all of their concerns
- Establish targets, KPI’s, schedules, policies and procedures
- Comply with all health and safety regulations
- Report on management regarding sales results and productivity
- Oversee all aspects of the daily operation of the resort Service operation.
- Supervise all Room Service personnel.
- Respond to guest complaints in a timely manner.
- Ensure proper set-up, breakdown and maintenance of all banquet functions
- Work with the GM and keep him/her informed of F&B issues as they arise.
- Organize all documentation for shift work on a daily basis including pre-shift reports
- Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems
- Coordinate and monitor all phases of the Room Service operation.
- Ensure effective communications between each shift.
- Supervise the room service area in order to attract, retain, and motivate the employees.
- Ensure optimal level of service, quality, and hospitality are provided to guest.
- Ensure the timeliness and accuracy of the amenity set-up and delivery.
- Monitor and maintain proper running and cleanliness of banquet areas
- Perform any other reasonable duties as required and directed
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Competency / Skill / Requirements:
- Bachelor’s degree in Food Science Technology or any related field
- 5-7 years of experience in a similar role from within a 3 star hotel
- Proven food and beverage management experience
- Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
- Ability to spot and resolve problems efficiently
- Mastery in delegating multiple tasks
- Communication and leadership skills
- Up to date with food and beverages trends and best practices
- Ability to manage personnel and meet financial targets
- Guest oriented and service minded
- Excellent managerial skill
- Strong interpersonal skills.
- Proficiency in MS Office, Outlook, Word, Excel.
Interested and qualified candidates should:
Click here to apply online
Application Deadline: 16th February, 2021.