MTN is a leading ICT service provider in Nigeria, MTN currently recruits NMC Engineer to be based in Lagos, he will directly report to NMC Coordinator
Qualifications:
B.Sc. Electrical Electronics /Computer Science/Engineering or a related field UNIX certification beneficial
Job Description
Provide surveillance troubleshooting, controlling and resolving of all network related faults i.e. core (switching), Transmission (radios, Muxes, ADM and etc), Power (Intrusion, Rectifiers etc)
Activate newly integrated BTS sites, Nodes (core element) after normal working hours , weekend, public holidays in ensuring optimal network performance and meeting business objectives and plans at all times
Monitor and acknowledge alarms from all network elements such Core, Transmission and Power Networks
Real Time Performance monitoring of all network elements effectively and provide daily reports for the next action to be carried out to improve network quality.
Perform routine maintenance on all network nodes across all switching center in the country
Assume responsibility for correctly forwarding trouble tickets issued against all MTN Staffs, other GSM providers, International providers and MTN contractors. Also ensure that those tickets are resolved within specified period
Identify malfunctioning of network element for overall efficiency and trouble spots using various NMC tools such as Ericsson TMOS, Huawei, DXX Transmission, Harris Net Boss, FACTS and some in-house developed tools
Dispatch all unresolved faults to the NMC Co-ordinator if necessary
Ensure transmission cutover (radio, satellite, fibre, SDH backbone, PDH links), route expansion and BTSs cutover are proper implemented and in line with service level agreements.
Act as interface and provide access ref number to MTN Contractors, Field Engineers, Operational Maintenance Centre Engineers and other GSM/PTOs companies for planned work/change request and access to all MTN Location
Hands-on resolution of all unresolved subscribers problems/faults on switching and prepaid platform received from Call centre, Friendship centres, Information System(IS), Marketing, Sales and distributions and others department from MTN
Perform NMC duties as instructed by NMC Co-ordinator, e.g., correlation of outages, adjustment of availability parameters, follow-up and clearing of specific network faults.
Escalate all faulty devices or hardware detected after troubleshooting/diagnosing (which cannot be resolved remotely) to the field support engineers (Radio, Transmission, ESS and others) for replacement in order to improve network performance.
Provide real time security information to all regional security offices across the country in order to prevent all MTNN equipments through real time network surveillance
Provide ideas and feedback on software tools, procedures and improvements to NMC functionality.
Assist Capital program group engineers/Radio Engineers/Optimisation and support personnel with clearing of complex faults.
Ensure properly monitoring and implementation of all network changes according to the organisation process and procedures
Provide regular update on MTNN performance and other network issues to the management, call centre, sales and distribution, marketing and other relevant department in MTNN
Perform other duties as assigned by the NMC Co-ordinator.
Job Conditions
Normal MTNN working conditions Regular shift work On stand by 24/7 throughout the year . minimum qualification is 2.2 or equivalent
Required Skills:
- At least 3 years hands-on experience in light current, telecommunications or a related field
- Experience in GSM switching environment preferably working on Ericsson switches is desirable
Qualifications:
B.Sc. Electrical Electronics /Computer Science/Engineering or a related field UNIX certification beneficial
This vacancy expires on 29 September 2009
Click Here to Apply on MTN Website
