Old Mutual Nigeria Recent Job Vacancies [3 Positions]

Posted on :

28 Jun, 2018

Category :

Customer Service Jobs in Nigeria, Insurance Jobs in Nigeria, Sales Jobs in Nigeria

Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients’ circumstances.

We are recruiting to fill the position below:

Job Title: Sales Advisor

Job Description

  • Old mutual a multinational insurance company is seeking to hire sales Financial Advisor

Purpose of Role

  • Financial Advisor provides clients with specialist advice by recommending the most appropriate products and services available, ensuring that clients are aware of products that best meet their needs.


  • Make cold calls and develops base for a long -term source of clients by using referrals or special group interest to compile list of prospects.
  • Develop sales strategies and provide feedback to managers.
  • Identifying new leads, perform follow up duties.
  • Building and maintaining your client base.
  • Advising strategies for clients in insurance coverage, investment planning, cash management and other areas to help them reach financial objectives.
  • Implementing financial plans or referring clients to professionals who can help them.


  • Excellent communication, interpersonal and listening skills.
  • Ability to network and establish relationship with clients.
  • Negotiation and influencing skills as well as determination and tenacity.
  • A minimum of first degree Hnd or B.Sc.
  • Little or no experience.
  • A good level of numeracy.
  • A target driven mindset.
  • Selling skills.


  • Basic allowance: NGN25, 000 (which is for telephone and transport allowance) and commission on new business and renewals.
  • Commission ranges between 5%-25% on each insurance product, also varies depending on the product.
  • Provision of HMO
  • Non-Life insurance products- Easy to sell product

Interested and qualified candidates should send their Resume to: [email protected]

Application Deadline 10th July, 2018.


Job Title: Client Retention Manager
Ref No: 1097/NIGE/EU/Client Retention Manager/Nigeria/270618
Location: Nigeria
Start Date: 2018-06-27
Contract: Permanent
Category: Insurance


  • This role is individually strategically accountable for Customer Relationship Management in order to maximize Customer Retention, policy renewals and Customer Loyalty across the Life and General business.

Job Specification

  • Manages the daily operations of the Retention team for RMM, Bancassurance and GI retail Business
  • Direct and coordinate retention activities of the company
  • Plan, coordinate and supervise activities on outbound calls to Customers informing them about the status of their RMM policies and renewable policies
  • Develop processes that lead to enhanced cross selling and up selling to our customers
  • Manage Customer data for the purpose of policy cross selling.
  • Manage the team for performance

Key Result Areas
Business Retention Monitoring:

  • Accountable for implementing a process that track and monitor policy retention levers to ensure Customers are retained within the business.
  • Ensuring that premium collection methods are optimal, monitoring and enhancing the tracking criteria.
  • Taking ownership for retention assumptions in calculation of financial results as well as forecasting during the year
  • Plan, Direct and coordinate the daily work flow of customer interaction process (Customer engagement, keep-in touch) from policy inception till renewal.

Building new retention capabilities:

  • Finding and implementing new premium collection functions that will assist the Retail Mass Market.
  • Accountable for the Implementation of a Customer Retention Loyalty Scheme to maximise potentials for rewarding and retaining customers.


  • Works with multiple departments to ensure processes adhere to good client retention practices
  • Collaborate closely with the Sales, Operations, Finance, Marketing and IT teams in attending to Customers’ complaints and enquiries that arise from renewal retention

Client Retention strategy:

  • Engages with business leaders at both strategic and tactical level on client retention processes.
  • Engage with customers on Complaints resolution and policy cancellation requests
  • Daily coordinate, supervise all failed premium payments by contacting customers through all the approved available communication options.
  • Analyse Retention data, focusing on resolving root causes for an improved RMM persistency ratio through all relevant channels.
  • Enhance the process of providing data feedback to all sales teams on premium collection status.
  • Develop process improvement initiatives and manage projects that pertain to customer retention
  • Analyze reports of findings from customer’s complaints and recommend appropriate measures to minimize reoccurrence of complaints.
  • Develop process improvement initiatives and manage projects that pertain to customer retention.

Stakeholder Management:

  • Communicates and consults with relevant stakeholders to ensure a significant impact of internal processes on client retention.
  • Relationship building – Initiates, maintains and manages relationships with third parties in relation to client retention.
  • Generates and anaylses reports on Retention tracking and improvements to Management
  • Provides customer analysis to propose avenues for prospective business development initiatives.
  • Works closely with business and team heads in the Retail Business

Consulting with business:

  • Consult with business Heads to ensure all processes, customer touch points and systems support Customer Retention.
  • Provide weekly reports for policy status trends on OIPA and TIA.
  • Manages  accounts within an operational budget for Customer Loyalty Scheme

Minimum Requirements
Experience & Skills:

  • Bachelor’s degree (as a minimum).
  • Minimum of 8 years in a Customer Services role.
  • Good knowledge of customer relationship manager system (CRM).
  • Experience in a Supervisory role
  • Insurance industry experience
  • Knowledge of Life Insurance products
  • I.T proficiency (good knowledge of MS packages – Word, Excel, PowerPoint)
  • Very good communication skills (verbal and written)
  • Must have a passion for Sales / Business development
  • Very good Presentation skills

Interested and qualified candidates should: Click here to apply

Application Deadline 11th July, 2018


Job Title: Client Service Team Lead (Life & Retail Mass Market)
Ref: 1098/NIGE/EU/Client Service Team Lead (Life & Retail Mass Market)/Nigeria/270618
Location: Nigeria
Start Date: 2018-06-27
Contract: Permanent
Offer: Market Related


  • This role is individually accountable for managing the Customer Service Team for the Life business in order to maximize productivity and customer satisfaction.

Job Specification

  • Manages the Life business daily operational Customer Service Team.
  • Manages the Customer services functions in the Retail Mass Market team
  • Responsible for the daily work flow and volumes within specific functional area.
  • Delivers, maintains and enhances service / work standards and work quality within a given process.
  • Carries out quality assurance checks / monitoring of service delivery in all Life  offices to ensure service standard compliance
  • Manages some accounts within an operational budget.
  • Works closely with the Client Retention team to ensure policy retention of the Retail business transactions

Key Result Areas
Operational Delivery:

  • Manages daily operational (client service and or administrative) delivery within specific functional area.
  • Accountable for technical decision making within a specific functional area.
  • Could take accountability for the implementation of a strand of an operational project.
  • Extensive experience in day to day management.
  • Advice Management on daily / monthly Customer experience using the approved customer metric standards.

Team Effectiveness:

  • Individually accountable for customer/client service delivery through efforts of others.
  • Accountable for others’ time, task and output quality.
  • Balances own priorities with directing and motivating others.
  • Plans and assigns work over the applicable period.
  • Guides and directs staff to achieve operational excellence standards.
  • Creates a climate for optimal performance.
  • Manages performance.
  • Selects potential staff to sustain customer/client service delivery.
  • Responsible for day-to-day feedback and review of performance.
  • Coaches and mentors staff.

Quality Assurance:

  • Delivers, maintains and enhances service / work standards and work quality within a given process.
  • Ensures daily processing complies with all appropriate product and legislative rules and requirements.
  • Develops and maintains procedural documentation.
  • Ensures that the quality of Service delivery to customers conforms to agreed service level standards.
  • Ensure customers are well informed about their policies and available products.

Relationship Building:

  • Establishes and maintains relationships with internal stakeholders.
  • Builds and manages external relationships.
  • Manage Customer Complaints.
  • Enhance Customer / Broker relationship management.

Qualifications and Experience

  • A first degree or its equivalent
  • Relevant work experience in customer services
  • Experience in a technical operations department
  • Excellent communication skills (verbal and written)
  • Supervisory experience is necessary
  • Very good interpersonal skills
  • Good knowledge of MS packages (Word, Excel etc.)
  • Relationship Management skills

Interested and qualified candidates should: Click here to apply

Application Deadline 11th July, 2018

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