Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients’ circumstances.
We are recruiting to fill the position below:
Job Title: Sales Advisor
Location: Lagos
Job Description
- Old mutual a multinational insurance company is seeking to hire sales Financial Advisor
Purpose of Role
- Financial Advisor provides clients with specialist advice by recommending the most appropriate products and services available, ensuring that clients are aware of products that best meet their needs.
Responsibilities
- Make cold calls and develops base for a long -term source of clients by using referrals or special group interest to compile list of prospects.
- Develop sales strategies and provide feedback to managers.
- Identifying new leads, perform follow up duties.
- Building and maintaining your client base.
- Advising strategies for clients in insurance coverage, investment planning, cash management and other areas to help them reach financial objectives.
- Implementing financial plans or referring clients to professionals who can help them.
Qualifications/Competencies
- Excellent communication, interpersonal and listening skills.
- Ability to network and establish relationship with clients.
- Negotiation and influencing skills as well as determination and tenacity.
- A minimum of first degree Hnd or B.Sc.
- Little or no experience.
- A good level of numeracy.
- A target driven mindset.
- Selling skills.
Remuneration
- Basic allowance: NGN25, 000 (which is for telephone and transport allowance) and commission on new business and renewals.
- Commission ranges between 5%-25% on each insurance product, also varies depending on the product.
- Provision of HMO
- Non-Life insurance products- Easy to sell product
Interested and qualified candidates should send their Resume to: [email protected]
Application Deadline 10th July, 2018.
Job Title: Client Retention Manager
Ref No: 1097/NIGE/EU/Client Retention Manager/Nigeria/270618
Location: Nigeria
Start Date: 2018-06-27
Contract: Permanent
Category: Insurance
Introduction
- This role is individually strategically accountable for Customer Relationship Management in order to maximize Customer Retention, policy renewals and Customer Loyalty across the Life and General business.
Job Specification
Description:
- Manages the daily operations of the Retention team for RMM, Bancassurance and GI retail Business
- Direct and coordinate retention activities of the company
- Plan, coordinate and supervise activities on outbound calls to Customers informing them about the status of their RMM policies and renewable policies
- Develop processes that lead to enhanced cross selling and up selling to our customers
- Manage Customer data for the purpose of policy cross selling.
- Manage the team for performance
Key Result Areas
Business Retention Monitoring:
- Accountable for implementing a process that track and monitor policy retention levers to ensure Customers are retained within the business.
- Ensuring that premium collection methods are optimal, monitoring and enhancing the tracking criteria.
- Taking ownership for retention assumptions in calculation of financial results as well as forecasting during the year
- Plan, Direct and coordinate the daily work flow of customer interaction process (Customer engagement, keep-in touch) from policy inception till renewal.
Building new retention capabilities:
- Finding and implementing new premium collection functions that will assist the Retail Mass Market.
- Accountable for the Implementation of a Customer Retention Loyalty Scheme to maximise potentials for rewarding and retaining customers.
Integration:
- Works with multiple departments to ensure processes adhere to good client retention practices
- Collaborate closely with the Sales, Operations, Finance, Marketing and IT teams in attending to Customers’ complaints and enquiries that arise from renewal retention
Client Retention strategy:
- Engages with business leaders at both strategic and tactical level on client retention processes.
- Engage with customers on Complaints resolution and policy cancellation requests
- Daily coordinate, supervise all failed premium payments by contacting customers through all the approved available communication options.
- Analyse Retention data, focusing on resolving root causes for an improved RMM persistency ratio through all relevant channels.
- Enhance the process of providing data feedback to all sales teams on premium collection status.
- Develop process improvement initiatives and manage projects that pertain to customer retention
- Analyze reports of findings from customer’s complaints and recommend appropriate measures to minimize reoccurrence of complaints.
- Develop process improvement initiatives and manage projects that pertain to customer retention.
Stakeholder Management:
- Communicates and consults with relevant stakeholders to ensure a significant impact of internal processes on client retention.
- Relationship building – Initiates, maintains and manages relationships with third parties in relation to client retention.
- Generates and anaylses reports on Retention tracking and improvements to Management
- Provides customer analysis to propose avenues for prospective business development initiatives.
- Works closely with business and team heads in the Retail Business
Consulting with business:
- Consult with business Heads to ensure all processes, customer touch points and systems support Customer Retention.
- Provide weekly reports for policy status trends on OIPA and TIA.
- Manages accounts within an operational budget for Customer Loyalty Scheme
Minimum Requirements
Experience & Skills:
- Bachelor’s degree (as a minimum).
- Minimum of 8 years in a Customer Services role.
- Good knowledge of customer relationship manager system (CRM).
- Experience in a Supervisory role
- Insurance industry experience
- Knowledge of Life Insurance products
- I.T proficiency (good knowledge of MS packages – Word, Excel, PowerPoint)
- Very good communication skills (verbal and written)
- Must have a passion for Sales / Business development
- Very good Presentation skills
Interested and qualified candidates should: Click here to apply
Application Deadline 11th July, 2018
Job Title: Client Service Team Lead (Life & Retail Mass Market)
Ref: 1098/NIGE/EU/Client Service Team Lead (Life & Retail Mass Market)/Nigeria/270618
Location: Nigeria
Start Date: 2018-06-27
Contract: Permanent
Offer: Market Related
Introduction
- This role is individually accountable for managing the Customer Service Team for the Life business in order to maximize productivity and customer satisfaction.
Job Specification
Description:
- Manages the Life business daily operational Customer Service Team.
- Manages the Customer services functions in the Retail Mass Market team
- Responsible for the daily work flow and volumes within specific functional area.
- Delivers, maintains and enhances service / work standards and work quality within a given process.
- Carries out quality assurance checks / monitoring of service delivery in all Life offices to ensure service standard compliance
- Manages some accounts within an operational budget.
- Works closely with the Client Retention team to ensure policy retention of the Retail business transactions
Key Result Areas
Operational Delivery:
- Manages daily operational (client service and or administrative) delivery within specific functional area.
- Accountable for technical decision making within a specific functional area.
- Could take accountability for the implementation of a strand of an operational project.
- Extensive experience in day to day management.
- Advice Management on daily / monthly Customer experience using the approved customer metric standards.
Team Effectiveness:
- Individually accountable for customer/client service delivery through efforts of others.
- Accountable for others’ time, task and output quality.
- Balances own priorities with directing and motivating others.
- Plans and assigns work over the applicable period.
- Guides and directs staff to achieve operational excellence standards.
- Creates a climate for optimal performance.
- Manages performance.
- Selects potential staff to sustain customer/client service delivery.
- Responsible for day-to-day feedback and review of performance.
- Coaches and mentors staff.
Quality Assurance:
- Delivers, maintains and enhances service / work standards and work quality within a given process.
- Ensures daily processing complies with all appropriate product and legislative rules and requirements.
- Develops and maintains procedural documentation.
- Ensures that the quality of Service delivery to customers conforms to agreed service level standards.
- Ensure customers are well informed about their policies and available products.
Relationship Building:
- Establishes and maintains relationships with internal stakeholders.
- Builds and manages external relationships.
- Manage Customer Complaints.
- Enhance Customer / Broker relationship management.
Qualifications and Experience
- A first degree or its equivalent
- Relevant work experience in customer services
- Experience in a technical operations department
- Excellent communication skills (verbal and written)
- Supervisory experience is necessary
- Very good interpersonal skills
- Good knowledge of MS packages (Word, Excel etc.)
- Relationship Management skills
Interested and qualified candidates should: Click here to apply
Application Deadline 11th July, 2018