Prestigious Consulting is a professional HR consultancy firm, we focus on improving organizational performance through strategic people and process management. We are recruiting to fill the position below:
Job Title: Customer Service Executive
Location: Ikate, Lagos
Employment Type: Full-time
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
- A bachelor’s degree in administration or related field.
- A minimum of 3 years’ experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
Salary: N100,000 Monthly.
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the mail.
Application Deadline: 25th July, 2021.