Prestigious Consulting Curren Job Recruitment – Apply Now!

Prestigious Consulting is a professional HR consultancy firm, we focus on improving organizational performance through strategic people and process management. We are recruiting to fill the position below:

 

 

 

 

Job Title: Customer Service Executive
Location: Ikate, Lagos
Employment Type: Full-time

Job Description:

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Requirements:

• A bachelor’s degree in administration or related field.
• A minimum of 3 years’ experience.
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.

Salary: N100,000 Monthly.

To  Apply:
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the mail.

Application Deadline: 25th July, 2021.