PtP Payment Executive: Guiness Nigeria vacancies

We are looking for a PtP Payment Executive for Guinness – this is a fantastic opportunity to lead the Brand development and Innovation for the business. He or She reports to:
PtP Payment Manager

Purpose:
Ensure that GNPLC with the implementation of SAP/SBM

Job Description:

• Develop strategies for effective management and resolution of issues/ challenges on invoicing and payment.
• Ensure effective query management by developing lesson learnt and actions plans for service improvement based on queries logged.
• Implement the customer’s service initiative and cultural change on the wow in handling vendor’s issues.
• Implement and monitor the SLA agreed between Diageo and Accenture on the services of the SSC.
• Manage the PtP help desk for effective queries resolution.
• Lead the management of use of urgent and down pay request in –market operates and achieves world class and efficient service from SSC.

Context:

• Guinness Nigeria Plc is an organisation with potential growth that requires the PtP Department to be cutting-edge and support business’s ambitious growth strategy. Hence PtP Department needs to provide the business a competitive edge by delivering clear & tangible benefits through right payment.
• There is a commitment to world-class performance as an underlining best practice in Guinness Nigeria Plc; therefore the PtP Department should continuously improve PtP processes to sustain the performance.

Dimension:

a)    Financial

• The PtP Payment Executive shall be responsible for improving the customer satisfaction index and management of vendors across all sites in Nigeria and offshore.
• Responsible to resolve queries and manage all vendors issues with total payment of over N20billion annually.
• Create urgent pay request and lead the on the decision for creation of down pay request.

b)   Market Complexity:

Relationships

·        Will be in contact with ALL employees in Guinness Nigeria Plc and Diageo employees.

·        Will be in contact with vendors/Transporters (must therefore be of high integrity and maturity).

·        Will work with Accenture staff in SSC and must understand and appreciate their procedures and systems.

Decision Making
·        The SSC Service Level Agreement will be a source of knowledge and negotiating tool in the work of the PtP CSM.

·        Drives the achievement of agreed SLA and PtP metrics in-market.

·        Leads the decision on the creation of urgent pay request.

Accountabilities:

·        Manage the relationship between Guinness and the SSC; attend regular service review meetings to review and discuss KPIs and improvement action plans.

·        Implement value driven improvements to the Client Relationship Management process.

·        Monitor & manage the invoicing team process – ensuring all operations are within the agreed KPIs.

Qualifications and Experience Required:
·        Minimum: -University Degree Level education with relevant experience and or with accounting qualification such as ICAN.

·        University degree any field. MBA will be an added advantage

·        Minimum of 5 Years post qualification experience.

Experience:
·        Customer Care/ Service experience.

·        Working experience in a reputable Accounting or Consultancy environment.

·        Process driven environment or background.

Flexible working options

·        Based in Lagos.

Click here to Apply on Guiness Website