Quality Assurance Officers: MTN Nigeria Jobs

Posted on :

28 Aug, 2009

Category :

Quality Assurance/Control Jobs

mtnMTN is recruiting for a suitable Quality Assurance Officers (Online) for their Lagos office. This candidate will be reporting directly to the Quality Assurance Team Lead. The ideal candidate will have a First Degree and 2 years general work experience – preferably within client environment.

Job Conditions: Normal MTN working conditions. Minimum qualification is 2.2 or its equivalent.

Job Description:

  • Effectively execute stated policies and procedures in respect of quality and performance management.
  • Routinely monitor transactions performed by process owners to identify non-compliance.
  • Assist in the application of practical performance boosters.
  • Participate in day-to-day performance and quality monitoring exercise.
  • Assist in facilitating performance review processes ensuring objectivity, precision and promptness.
  • Proactively assist in identifying environmental constraints to quality delivery.
  • Analyse, summarize and review data; report findings, interpret results and make recommendations.
  • Generate relevant reports.
  • Perform other task as required by line manager.
  • Actively assist line managers in the development of team and individual quality and performance standards.
  • Facilitate target setting and performance contract development for all employees.
  • Assist in monitoring and benchmarking performance across and within teams, effectively isolating good and under performers.
  • Actively participate in the administration of customer satisfaction surveys and employee satisfaction survey.

Apply directly on MTN website

This vacancy expires on 8/9/2009

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