A reputable Bank is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Contact Centre Agent (Hausa Speaking Only)
Locations: Abuja, Lagos, Kano, Port Harcourt – Rivers, Ibadan – Oyo and Enugu
Employment Type: Full Time
- We are currently recruiting Hausa Speaking Contact Center Agents for a reputable Bank.
- The incumbents will liaise between the bank and its current and potential customers as well as accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
- Managing large amounts of inbound and outbound calls in a timely manner.
- Following call center “scripts” when handling different topics.
- Identifying customers’ needs, clarify information, research every issue and providing solutions.
- Meet personal/team qualitative and quantitative targets.
- Seize opportunities to upsell products when they arise.
- B.Sc / HND in any discipline.
- Minimum of Second class lower/Lower credit
- Experience: 0 – 3 years
- Must not be more than 27 years old.
- Excellent spoken English with impressive interpersonal skills.
- Fluency in HAUSA language is compulsory.
- Must be resident in Lagos.
- N70,000 – N100,000 monthly.
Interested and qualified candidates should:
Click here to apply online
Application Deadline: 17th December, 2021.