Sponge Limited for a Community Manager

Posted on :

22 May, 2017

Category :

Management Jobs in Nigeria

Sponge Limited is a leading mobile-first, full-service digital marketing agency that delivers outstanding mobile and digital campaigns for some of the biggest brands across Africa.

We are currently recruiting for the position of:

Job Title: Community Manager
Location:
Lagos, Nigeria
Job Summary

  • A Community Manager is an appointed administrator for clients’ social media communities (i.e. Facebook, Twitter, Instagram Pages).
  • This position is based on contract and renewable every 3 months.
  • The Community Manager is responsible for moderating User Generated Content that appears and escalating any issues to the appropriate internal/client teams.

Responsibilities

  • Managing and growing the client’s presence through social media pages and other strategically relevant online properties
  • Responsible for customer support – answering questions however they come in the social media pages and managing any online feedback forums
  • Summarize insights and conversations to create actionable, client-facing reports that lead to optimization
  • Create and maintain Content Calendars, including writing Facebook Status Updates
  • Post relevant content in accordance with Content Calendar
  • Review user generated comments and posts in a quick and timely manner
  • Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience.
  • Enforce the Social Media Guidelines as defined by the brand.
  • Using Google Analytics and other measurement tools to provide reports on metrics, and continually find ways to improve on those metrics through testing and new initiatives
  • Attending industry events in different cities (often outside of 9-5 hours) and planning meetups for the community
  • Utilize social listening tools in use
  • Escalate User Generated Content, where appropriate, to internal and client stakeholders.

Qualifications

  • Experience in managing social media platforms or communities for brands is an added advantage.
  • Degree in Communications, Marketing, Advertising, Public Relations, Media Studies, Business and/or related fields.

Requirements

  • Actively participates in a wide variety of social media activities such as blogging, community development and management, social bookmarking, commenting, etc.
  • Understanding of popular social networks – design, functionality, users
  • Proficiency in social listening tools
  • Exceptional communication skills within the agency team.
  • Very high attention to detail.
  • Demonstrated ability to produce community management guidelines and documents that reflects the holistic understanding and implementation of the role of social media and its effects.
  • Proficiency in PowerPoint and presentation tools and skills.
  • Excellent verbal, written, and presentation skills.
  • Age: 22 – 28 years.

How to Apply
Interested and qualified candidates should:
Click here to apply