Stanbic IBTC Bank Vacancies (Updated) [4 Positions]

Posted on :

7 Jul, 2016

Category :

Banking Jobs in Nigeria

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices in the position of Executive Assistant to Chief Risk Officer

Job Title: Executive Assistant to Chief Risk Officer
Job ID: 17738
Location: Lagos Island

Job Details
Governance and Assurance: specialist advice about, and oversight of, the processes, laws and regulations governing our business, predominantly for directors, chief executives and executive committees.

Job Purpose
Keeping an efficient and effective diary and managing the CRO’s schedule
Ensuring that the CRO is updated on all her meetings, events and changes made to her calendar

Key Responsibilities/Accountabilities

  • Appropriately screen and answer all telephone calls, take messages and respond to queries as appropriate
  • Act as secretary to the RISK MANCO and ensure effective and timely delivery of minutes and follow-up on meeting action items
  • Ensuring effective preparation and timely arrival of CRO at meetings and functions, proactively managing any diary conflict
  • Organize events on behalf of the CRO as required
  • Know all relevant stakeholders and ensure CRO’s matrix partners/ guests are adequately taken care of on visits
  • Be familiar with all the applicable bank policies
  • Ensure cash retirements are processed as and when due
  • Ensure gratification forms are properly filled and submitted
  • Ensure all confidential documents for shredding are immediately shredded.
  • Ensure proper filling of documents (electronic and paper)
  • Disclosure of information regarding the CRO’s office must be on a need to know basis
  • Managing administrative matters including correspondence to Risk functions and following up on regional and country deliverables
  • Responding to administrative queries on the CRO’s behalf
  • Ensure logistics with respect to CRO activities, travel, coordination of administrative tasks, welfare, support tools, expense retirements, petty cash funding. etc
  • Keeping an updated clients list for Christmas gifts, birthday gifts etc.
  • Ensuring that adequate records of all important visitors are kept.
  • Ensuring clients risk administrative properties e.g 1-2-1’s with key stakeholders , delivery commitments are chased up and delivered to ensure seamless stakeholder management /interface

Preferred Qualification and Experience

  • Minimum of first degree or its equivalent in numerate or semi-numerate disciplines such as Business Administration, Economics, Statistics, Secretariat Studies, Statistics, and Mathematics.
  • Minimum of 2 years post qualification experience.

Knowledge/Technical Skills/Expertise
Microsoft Office Suites (especially Word, Excel, Outlook and PowerPoint)
Report Preparation

Apply Here

Application Deadline: 19th July, 2016.

Job Title: Head, Service Management
Job ID: 17816
Location: Lagos

Job Purpose

  • To Support the achievement of digital channel objectives through effective service management that ensures consistent excellent customer experience, efficient processes and effective control against fraud and operational loss.
  • To efficiently support the PBB strategy in the attainment of financial and customer service objectives by providing functional support in the areas of customer solutions delivery and customer segments penetration, channel availability monitoring, access configuration and setup, customer, branch operations and sales team support on resolution of transactional and access enquiries and revenue assurance  across all digital channel platforms.

Key Responsibilities/Accountabilities
Deliver an excellent support and service experience across digital channels:

  • Achieve uptime and system availability/activity targets across all channels are met.
  • Achieve consistent service delivery within SLA by all Service Management teams.

Drive channels adoption strategy across branch sales:

  • Achieve designated channel penetration targets across respective branch zones
  • Achieve liability and income targets through channels sales and customer wallet share growth

Improve Efficiency & Effectiveness:

  • Prevent and Manage Fraud effectively
  • Effective Event , Incidence and Problem Management across channels
  • Channel optimisation, Performance Monitoring and Reporting
  • Compliance on all regulatory, security and governance standards
  • Effective and best practice Processes for all channels.
  • Effective OLA management with key stakeholders and SLA Management with Vendors.

Effective Project Implementation  and Delivery:

  • Successful implementation of assigned clients’ mandates to meet customers’ agreed requirements and timelines.
  • Compliance with all regulatory and group governance standards.
  • Post-implementation support  and benefit realization planning
  • Effective communication, reporting and monitoring.

Effective People Management and Leadership:

  • Ensure Personal Development Plan for every team member is planned and properly implemented.
  • Reduce staff attrition

Key performance measures:

  • Ensure queries/incidents are resolved within defined TATs
  • Excellent Customer Service Experience Management
  • Tracking and analyzing trend of issues and incidents to ensure the root causes of issues are being dealt.
  • Ensure efficient and accurate configuration and account set up for Customers, Branches and other users  within SLA
  • Channel uptime Monitoring, Reporting & Performance Management
  • Ensure team career development objectives are met.
  • Ensure satisfactory feedback from clients and relationship managers and other stakeholders
  • Ensure satisfactory control and audit positions
  • Ensure reports are sent to stakeholders within the stipulated time-frame
  • Adoption of industry standard Project Management methodologies to ensure effective resource utilisation and solution delivery.
  • Clearly documented client mandate, effective requirement gathering, analysis and implementation process.
  • Ensure Project Management Practice and Discipline in the team:
    • Continuous Stage & Project Tracking and Monitoring
    • Periodic reporting & Status update to all stakeholders
    • Conduct Post-Implementation project reviews.
    • Proper Go-Live and Early life Support planning and implementation.
    • Achievement of approved timelines for implementation projects.
    • Properly documented and approved targets for key pending implementation projects.
    • Regular engagement of all stakeholders towards achieving the targets for implementation projects.
    • Proactive escalation of material impediments posing a risk to attainment of defined of targets
    • Effectively engage, coordinate and lead team members.
    • Properly coordinated and implemented projects.
    • Regular and timely alternative channels monitoring reports

Internal and external relationships

  • IT
  • Account maintenance
  • Corporate Banking/TPS/PBB Sales Team
  • Branches
  • Domestic Payment & Card Operations
  • Risk management
  • Audit
  • Internal Control
  • Procurement
  • GRES
  • Channels Support and on-boarding
  • Product Management
  • Zonal Sales & Support
  • Implementation
  • Channel Monitoring
  • Customer Care Center


  • Vendors/Service providers:
    • Service vendors, Switch processors, Regulatory authority representatives
  • Customers:
    • Corporate & Personal bank customers

Preferred Qualification and Experience

  • Degree Holder from a recognised University.


  • 10 years banking operations and service management experience

Knowledge/Technical Skills/Expertise
Personal Competencies:

  • Very good verbal and written communication with diverse audiences
  • Ability to function at a strategic and tactical level
  • Ability to engage stakeholders across levels to achieve desired result.
  • Need to be delivery orientated – has a sense of urgency about solving problems and takes appropriate, timely decisions/actions to achieve desired outcomes.
  • Able to convey factual information clearly.
  • Ability to prioritise tasks, manage own time effectively
  • Assertive – must be able to put forward an idea or view despite opposition
  • Resilient – must be able to retain optimism despite setbacks.
  • Ability to motivate others to ensure optimal productivity and delivery on promise.
  • Creative and innovative approach to issues
  • Excellent leadership ability and people and team management skills. Ability to encourage, motivate and support teams to consistently delivery above standards
  • Use  of Initiative & Problem solving
  • Fostering Teamwork
  • Customer Orientation
  • Working under immense pressure
  • Relationship management


Application Deadline: 12th July, 2016.

Job Title: Relationship Manager, Private Banking
Job ID: 17836
Location: Lagos

Job Purpose

  • To develop and maintain a portfolio of important revenue generating client relationships within the defined affluent market segment.
  • As the primary point of contact for affluent clients, PBRMs sell, deliver and provide on-going service for a broad range of fee income and retail banking and investment products and services appropriate to affluent client.
  • Sales – 4 NTB accounts/week/RM, which translates to 16 NTB accounts per month and 192 per year.
  • Accountable for developing and implementing an integrated customer marketing plan, which addresses wealth creation, wealth preservation, wealth enhancement and lifestyle enhancement ; this is achieved through an in-depth analysis of the clients balance sheet so as to identify opportunities and match these opportunities to products/ solutions provided by the group.
  • Monitor the delivery of different groups (Wealth, Lending, and Transactional) as well as other specialist product and service providers against customer plan.
  • Grow portfolio profitability through the utilisation of available multi-channel delivery strategies, such as actively managing customer migration onto electronic banking channels.
  • Manage customer migration between segments, sub–segments and the Private Banking business.
  • Proactively and timeously identifies potential problem accounts and formulates appropriate risk mitigating strategies.
  • Understands clients risk profile and maximises the ‘risk vs. reward’ balance for individual clients by optimising product mix.
  • Provides personalised services to clients.Cross selling products to existing business customers and prospects and makes referrals to branches and other lines of business as appropriate.
  • Comply with rules, regulations, and legislation governing the financial services industry.

Key Responsibilities/Accountabilities

  • Achievement of relationship manager sales budget
  • Growth / Volume – Customer acquisition and retention
  • Client profitability and Risk Management.
  • Cross-sell existing bank and group financial product and services to obtain greater share of wallet.
  • Execution of customer plan.
  • Resuscitate, retain and increase revenues from dormant, current and new private banking relationships.
  • Manage and own relationships with up to 200 clients in portfolio.
  • Job is largely a sales and marketing role with much time spent out marketing with a fair amount of travel for presentations and marketing of banks product and services.
  • Maintain close contacts with clients in the portfolio to establish an intimate knowledge of client’s needs.
  • Build incredible internal network within the group, to ensure the synergies and teamwork needed to maximise sales opportunities and optimise service delivery.
  • Develop strong partnership with Transactional bankers and rest of suite team to ensure excellent and seamless service.

Preferred Qualification and Experience

  • A first degree or equivalent in any discipline and relevant professional certification in Banking, Business and Finance such as Chartered Financial Analyst (CFA) or Associate of Chartered Institute of Bankers (ACIB) from the Chartered Institute of Bankers of Nigeria (CIBN).
  • A Master’s degree in Business/Finance or its equivalent would be an advantage.
  • Minimum of 7 years relevant banking experience, preferably in a customer facing role and strong relationship management.
  • A 1st degree is essential and a 2nd degree or a professional qualification in a related area will provide a sound foundation upon which job experience can be built.
  • Must demonstrate hands-on experience in investment banking and Portfolio/Investment Management

Knowledge/Technical Skills/Expertise
Technical competencies:

  • Customer Relationship Management
  • Sales Planning
  • Cross-selling Skills
  • Business Development
  • Portfolio/Investment Management
  • Retirement and Estate Planning
  • Negotiation Skills
  • Networking
  • Business and Financial Advisory
  • Knowledge of Asset Management Products
  • Customer Needs Identification
  • Credit Analysis
  • E-Channel Management
  • Influencing Skills
  • Probing Skills
  • Poise
  • Interpersonal Skills
  • Emotional Intelligence


Application Deadline: 12th July, 2016.

Job Title: Associate, Real Estate Finance
Job ID: 17796
Location: Lagos

Job Details

  • This team focuses on the Real Estate equities portfolio in South Africa and the rest of our African operations, spanning Joint Ventures and Affordable Housing Development, which supports our commitment to meaningful transformation by providing high-quality homes for low-income households.

Job Purpose

  • To provide support to Senior colleagues and Unit Heads for all administrative aspects involved throughout the entire Real Estate finance value chain process (i.e. origination, structuring, execution and closing of projects).

Key Responsibilities/Accountabilities

  • Keeping abreast of developments in the local, regional (Nigeria and Ghana) and international Real Estate finance market;
  • Assisting in writing credit application documents jointly with team members;
  • Assist in developing financial advisory and or debt arranging mandates for identified opportunities;
  • Developing, building and manipulation of excel spreadsheets and other comprehensive financial models for Real Estate finance transactions;
  • Working in conjunction with other team members in putting forward innovative financing solutions to clients, the bank’s senior management and colleagues;
  • Assist in handling client correspondence/contact/relationship from an office management perspective Preparing and distributing client Calling Reports in a timely manner;
  • Establishing, developing and maintaining relationships with existing and potential clients and accompanying other senior members of the bank at client meetings;
  • Assist in undertaking financial analysis of company / projects and project financial statements and preparing brief internal reports based on findings;
  • Assist in developing scopes of work / terms of reference for Technical, Legal, Valuation, Insurance and other relevant consultants required for validating project and company assumptions;
  • Assist in undertaking data gathering for model / spreadsheet inputs and working alongside relevant consultants in finalizing Base Case model;
  • Assist in undertaking “high-level” review of project documents in coordination with relevant consultants;
  • Assist in developing and completion of project deliverables (i.e. Information Memoranda, Project Timetable, Financial Models, Term Sheets, etc);
  • Monitoring and following up on deliverables being prepared by consultants assigned to transactions;
  • Assist in preparing presentation materials and presenting deal structures to other units within the bank, at client marketing pitches and to co-financiers;
  • Assist in submitting Work In Progress Reports to senior management located in Nigeria and South Africa;
  • Preparing transaction summaries identifying key follow-up and monitoring steps after transaction closing for the benefit of other business groups;
  • Preparing files as to be ready for the annual audit process and assist in discussing, responding and reacting to comments raised by the Audit division;
  • Assist senior members of the department in day-to-day work as delegated and carrying out other duties as required by the job;
  • Ensure that the policies and procedures of the bank are being followed.

Preferred Qualification and Experience

  • Bachelor’s or Master’s Degree with minimum of Second Class Upper division (2:1) in Real Estate Development or Finance , Built Environment, Economics, Banking & Finance or other related Real Estate Finance Unit – Investment Banking Job Description (Associate) subjects;
  • The job holder is expected to understand the general dynamics of the Nigerian Real Estate finance market;
  • The technical skills required for the role will include computer literacy, particularly with Microsoft Word, Excel and Power Point.


  • The job applicant should have between 4 – 6 years related work experience, preferably from a finance/ real estate background.

Knowledge/Technical Skills/Expertise

  • The technical skills required for the role will include computer literacy, particularly with Microsoft Word, Excel and Power Point.


Application Deadline: 11th July, 2016.

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