Standard Chartered Bank Nigeria Job Recruitment [4 positions]

Posted on :

2 Sep, 2016

Category :

Banking Jobs in Nigeria

Standard Chartered Bank Nigeria – We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group’s people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting to fill the following vacant positions below:

Job Title: Relationship Manager, Priority Banking
Location: Lagos

Job Descriptions

  • Advise Priority Clients approaching Bank with complex individual needs
  • Engage Affluent and hidden affluent in advisory conversations with analytics support and collaboration with Wealth Specialists
  • Acquire and activate new Affluent/potential Affluent client referred to from ETB clients or directly to Priority Banker/Team.
  • Prepare and educate clients to interact via digital platforms

Key Roles and Responsibilities

Engaging and deepening activities
Methodically engage (remote):

  • Have complete knowledge of the clients in terms of the profile & assets
  • Create analytics-backed next best conversation

Needs/Achor Products:

  • Individual banking products (PL, CASA etc), Wealth Products

Meet & deep sell (remote & in person):

  • Develop a comprehensive Account Plan for at least 20% of client base
  • Meet in person to meet advisory needs (once a month/quarter)
  • Connect client with specialists
  • Set up products
  • Conduct/connect for periodic CDD reviews
  • Conduct fulfillment & activate

Services (remote):

  • Refer most servicing activities to Client Service Officers/Managers
  • As needed by clients

Key Responsibilities
Acquiring on referrals:

  • Connect & prepare (remote)
  • Connect & start up referred leads (including Business Client owners, CC and CIC C-level executives with more advanced needs)
  • Explain proposition & requirements in full

Needs/anchor products:

  • PL, CASA, Wealth Products
  • Meet, deep sell & train (in person)
  • Meet, listen and determine further needs
  • Set up anchor products & initiate cross-sell
  • Conduct/connect for CDD
  • Educate and conduct initial set up for online, ATMs, Client Centre
  • Conduct fulfillment & activate

Key Stakeholders

  • Priority Wealth Specialists
  • Client Service Manager, Affluent
  • CDD team
  • Branch Manager

Skill Requirements
Product broadening:

  • Enhanced multi-product Priority knowledge
  • Market and competition knowledge

Client engagement:

  • Presentation and soft skills tailored to engaging Affluent Clients
  • Internal stakeholder engagement skills
  • Closing deals
  • Ability to drive and manage client interaction
  • Communication and presentation skills
  • Negotiation and objection handling
  • Client training on digital solutions

Journey completion:

  • Discipline and time management to handle a client portfolio
  • Ability to solve problems and close issues without handing over
  • Strong analytical ability
  • Understanding of Priority CDD principles

AML/CDD Clause:

  • Ensure all reasonable steps are taken to verify the identify customers.
  • Retain adequate records of identification, account opening and transactions
  • Make prompt reports of suspicious transactions (STR) and suspicious activities (SAR) using the right internal channels
  • Maintain raised awareness of Anti-Money Laundering prevention by training all staff /attending training sessions, through eLearning or any material updates provided by the Bank.

Source of Leads:

  • Sales force generated (RM personal contacts) – Family of clients in particular
  • Affluent senior executives of employers (primarily BC/CC/CIC)
  • Affluent senior executives of employers in EB

Associated Client Journeys

  • Acquiring from individual client referrals
  • Actively engaging during the first 3 months
  • Supporting the client on any client-initiated needs
  • Proactively reaching out to client for advice discussions
  • Delivering on transactions, service requests, mobile/online training
  • Proactively engaging with the “Hidden Affluent”
  • Updating CDD
  • Managing Client’s credit situation
  • Migrating newly Affluent.

Target Clients:

  • Priority ETB Clients.

How to Apply
Interested and qualified candidates should:
Click here to apply online 



Job Title: Manager, Financial Crime Compliance, Retail Banking
Location: Victoria Island, Lagos

Job Description

  • Drive, coordinate and monitor initiatives and actions to ensure that the Bank operates in accordance with the relevant laws and regulations, policies and standards including those relevant to the prevention of money laundering regardless of whether these laws, policies or procedures are internal or not.

Key Roles and Responsibilities
Regulatory Risk Identification and Policy Setting:

  • Leads in the identification of material regulatory risks in-country through measured analysis of factual scenarios and/or documentation.
  • Anticipates, Assesses and communicates key regulatory risk trends in-country, for management consideration, and drives the development and implementation of appropriate mitigation control measures.
  • Identifies new banking regulations and laws and ensures the implications are appropriately notified to all relevant parties.

Regulatory Advice:

  • Provides timely regulatory advice and recommendations on key issues (including on Prudential Regulation) and proactively monitors regulatory developments;
  • Provides guidance on proper application and interpretation of banking laws, regulations and policies applicable to the business segments;
  • Ensure AML regulations, policies and requirements are clearly communicated to management and staff members,
  • Set control standards and provides advice on the development of appropriate controls for the mitigation of regulatory risks.
  • Assists in overseeing relevant administration and licensing as required by the local regulator(s).

Regulatory Compliance Training:

  • Delivers or procures delivery of program of activities that educates and encourages managers and staff to operate in compliance with relevant laws, regulations and policies.
  • Manage, coordinate and deliver appropriate training programme to ensure staff members are sufficiently trained to apply and administer AML related controls in their day to day business activities.
  • Assists in the development of an effective country-wide compliance culture by promoting the benefits of ethical business conduct and compliance.

Compliance Monitoring:

  • Establishes and coordinates the risk based Compliance Monitoring Plan.
  • Coordinates and performs Regulatory Compliance Reviews
  • Ensures all Control Room procedural requirements are met.

Compliance Reporting:

  • Prepare reports that demonstrate clear understanding of issues and provide clear analysis during any of a number of Thematic Reviews (Compliance Monitoring Reviews) assigned during the year.
  • Handle any ad hoc enquiries and surveys as requested by the regulators from time to time
  • Completion of Anti Money Laundering (AML) Surveys circularized on us by Correspondent banks (upstream or downstream) and any other counterparty e.g. Visa, Wolfsberg Group.

Compliance Business Partnering:

  • Uses general knowledge of business products undertaken in the jurisdiction to work with business compliance specialists to respond to regulatory questions, and to keep the local regulator updated on developments in the businesses.
  • Assists the Country Head of Compliance and Senior Management in ensuring that the bank operates in accordance with te relevant local requirements and Group Regulatory Compliance Standards so as to protect and enhance the reputation of the Bank.
  • Assist country management to ensure internal resources, systems, procedures and controls are in place, documented and operating effectively in order to mitigate money laundering risk.  Coordinates implementation of country level programs and initiatives to enhance AML awareness and effort.
  • Provides timely support to business in complying with the new and changing regulations, as well as group policies and standards.
  • Proactively drives the development and maintenance of good relationships with internal and external stakeholders at appropriate levels and ensures an open and cooperative environment.
  • Ensures close working relationship with the business and Financial Crime Risk (FCR) resources.

CDD Advisory Services:

  • Support the business Customer Due Dilligence (CDD) process through review and advisory services.
  • Developing and maintaining Country Addenda and ensuring compliance with Nigeria Legislations.
  • Updating and developing policies and procedures.
  • Provision of deferrals, dispensations and approval where required by the Business and Functions.
  • Partner with other compliance Advisors in other jurisdictions in order to provide advise on the suitability of CDD/KYC documents from other jurisdictions.
  • Work with the Country Head of Compliance and Senior Management in ensuring that the bank operates in accordance with the relevant local requirements and Group regulatory compliance standards in relation to Know Your Customer (KYC)/CDD.
  • Provide support to the business in complying with the new and changing regulations, as well as group policies and standards.
  • Assist country management in ensuring that internal resources, systems, procedures, and controls are in place, documented and operating effectively in order to mitigate money laundering risks.
  • Proactively drives the development and maintenance of good relationship with internal and external stakeholders at appropriate levels thereby ensuring our KYC/CDD is compliant.

Qualifications and Skills

  • A minumum of a second class Degree from a recognised university.
  • Ability to identify and dimension key CDD/regulatory compliance risks and mitigants.
  • Excellent legal and compliance judgment to enable the provision of sound advice in difficult areas of law, regulation and practice and the proactive management of compliance risk
  • Sound judgment of business practices and reputational risk
  • Personal authority, integrity and a proven ability to establish relationships with senior stakeholders
  • Excellent verbal and written communication skills
  • Independence, robustness and resilience
  • Qualified Accountant/lawyer
  • A good performance track record.
  • Product Knowledge:-  Knowledge of business areas and their products as well as the associated legal and regulatory requirements.
  • Governance and Legal Structure: Knowledge of the system of internal controls that aids the effective management of the Group’s affairs locally.  Detailed knowledge of local risk reporting and governance structures;
  • Interpretation, Guidance and Policy & Regulations’ Advisory: The ability to identify and assess relevant laws and regulations with a view to providing solutions to business needs. Detailed knowledge of local laws and regulations including an ability to anticipate future regulatory requirements premised on thorough research and thorough knowledge of group policies and how they apply to the local environment.  Ability to offer considered practical and cost effective solutions to ensure regulatory compliance.
  • AML Advisory – achieve compliance with local AML regulations and Group AML policies and standards.  Timely identification and mitigation of significant risks.

How to Apply
Interested and qualified candidates should:
Click here to apply online  



Job Title: Country Technology Manager
Location: Lagos, Nigeria

Job Description

  • Responsible for the development, implementation and delivery of the Group Technology Strategy to ensure support of the IT infrastructure and applications services in country to enable business operations and create the platform for business growth

Key Roles and Responsibilities

  • Ensure alignment to global IT policies and standards to support local initiatives; migration and implementation of best practice from peer sites and providing cost effective and compliant IT solutions to the business thus contributing towards the financial performance and growth of SCB in the local market
  • Ensure the business is equipped with the necessary technology solutions and processes for compliance purposes
  • Provide leadership and direction for Country Technology; to drive service excellence by recruiting, developing and retaining talented staff and providing them with appropriate infrastructure to perform their duties
  • Lead the team to manage first and second line desktop support, Main Technology Room (“MTR”), Change Management, Incident Management and Problem management, as well as Request Management System (“RMS”) to ensure desktop user experience meets market standards
  • Ensures Technology Strategy/Roadmap is aligned to business strategy and the bank’s collective agenda
  • Engages in high level discussions with internal and external stakeholders to understand needs (including outsourcing plans) in order to develop fit for country strategies which drives investments
  • Engages various stakeholders including the Engineer and Build teams, Project Managers, Country Technology and Operation teams, for driving common Strategic Project Agenda
  • Uses internal and external financial and business indicators and scenario planning to pre-empt business challenges such as capacity and obsolescence risks and new regulations and to formulate responses
  • Drives synergies between Country Technology team and Group Technology support teams to ensure that they understand requirements and support the team in delivering the business strategy and deliverables
  • Manages and influences stakeholders through effective communication to achieve desired results
  • Remains abreast on current market practices and innovations, identifies and shares best practice with other CTMs with the view to developing and implementing better, standardised, simplified and innovative technology strategies and solutions – addressing cause not effect, minimizing non value-added and duplicated activities and reducing turnaround time (“TAT”)
  • Builds a people and unit road map that ensures an effective team – utilising all the people tools to continuously raise employee engagement and ensure function is seen as a “Great Place to Work”
  • Participates in customer meetings, helps review and attain benchmark service standards and maintains cross border relationships
  • Maintains service level agreements and use metrics to drive decisions on service improvement which helps improve customer service
  • Establishes a performance culture around Risk Management using root cause analysis and corrective action planning as key elements of operational risk management
  • To manage In-country technology team’s Risk and Compliance related issues locally by access, monitor, review and follow up actions.
  • Accountable for the enforcement of global strategies and standards, ensuring risk and compliance and security, data confidentiality and build standards are followed
  • Manages and meets the unit’s operations budget (including stretch budget targets) and financial KPIs

Qualifications and Skills

  • Bachelor’s degree in Computer Science, Engineering or any other relevant field is required with a minimum of a second class degree.
  • Good level of understanding of technology (mobile, storage, databases, etc)
  • Strong knowledge of Banks end to end systems  and Project Management skill
  • Knowledge on Data Centre operations and facility management
  • Strong business management skills (entrepreneurship), with demonstrable track record in a dynamic environment
  • Relevant Technology Certifications
  • Results driven with strategic qualities and a strong will to achieve business objectives
  • Ability to work within a multi function, multi culture, multi discipline team environment with strong influencing and stakeholder management skills
  • Strong interpersonal skills and ability to engage mentor and motivate performance in others
  • Not less than 5 years in IT Infrastructure management role
  • Good communications skills.

How to Apply
Interested and qualified candidates should:
Click here to apply online  



Job Title: US Law Compliance Program Officer, Africa
Location: Victoria Island, Lagos

Job Descriptions

  • Continued development and implementation of US Law Compliance Program.
  • Contribute to evolution of the Affiliate Risk Management construct, including data sourcing and analytics, metric formulation, dashboard presentation and management reporting.
  • Participate in the Affiliate Risk Management Peer Review process, including conducting on-site reviews of SC Affiliate FCC programs.
  • Act as the in-Africa FCC central point of contact for the US FCC team and Group stakeholders.
  • Escalate relevant regional Audit, FCC Monitoring, and 1st line issues to SCB US FCC.
  • Presentation of review findings and development of recommendations designed to eliminate or mitigate risks with potential to impact SCUS’ ability to comply with laws and regulations.
  • Coordinate correspondence with FCC and Business stakeholders regarding findings, risks and proposed action, and track remediation to completion.
  • Oversight and management of projects as they arise, providing robust support to project stakeholders as required.
  • The Africa USLCP Officer will support the AME USLCP Officer in:
  • Day-to-day management of the USLCP and associated Protocols.
  • Relationship management on Internal and External Exam Management impacting FCC.
  • Recommendations to enhance ICE protocols and/or strengthen control environments.
  • Creation and presentation of executive reports defining compliance and risk management actions as a result of escalated items.
  • Creation of Management Information reports and metrics
  • Overseeing and conducting special projects and other duties as assigned.

How to Apply
Interested and qualified candidates should:
Click here to apply online 

Application Closing Date
Not Specified.