Standard Chartered Bank Vacancy: Customer Relationship Manager

Posted on :

4 Aug, 2009

Category :

Banking Jobs in Nigeria, Customer Service Jobs in Nigeria

Standard Chartered Bank , a wholly owned subsidiary of Standard Chartered Bank Plc, headquartered in United Kingdom, one of the leading banks in Asia, Africa and the Middle East is now recruiting for Customer Relationship Manager for the Garki Abuja Branch office in Nigeria. This unique global focus enables our people to make a difference in the world’s most exciting emerging markets.

Job Description

Acquiring, growing and deepening customer relationships in the wealth segment through effective relationship management, with special focus on the analysis and satisfaction of their personal, financial as well as investment needs and objectives.


Increase overall profitability of Wealth business through superior product offerings and service excellence
Support development and growth of an expanded customer segment that is critical to the success of Consumer Banking in Nigeria

Key Roles & Responsibilities

Generate new business to achieve defined sales targets
Source and call on individual prospects as well as organise and conduct sales presentations to groups, clubs, associations, companies and other organisations within the assigned branch(es).
Build and deepen relationships with existing Excel and Priority customers to achieve increase in share of wallet and revenues
Provide truly professional customer service to achieve a high level of customer satisfaction and retention
Recommend improvements in operational processes, procedures and products based on monitoring of customer feedback to ensure constant enhancement of service levels and efficiency
Review and recommend credit applications and follow-ups including loan documentation
Implement cross-selling and other relationship building activities
Increasing SCB wallet share with and revenue from existing Wealth customers

Job Qualifications & Skills

University degree with at proven track record banking experience
Strong customer service orientation
Must have ability to manage difficult customers/situations
Have ability to identify customer¿s needs.
Must have significant capacity in managing and prioritizing workload
To apply visit the link below, and select location as ‘Nigeria’.

Job Application Deadline is 13th August 2009.

Click here for more details.