Synapse Services New Job Opening – Apply Now!

Posted on :

9 Apr, 2018

Category :

Vacancies in Nigeria

Synapse Services – We are a privately owned Centre for Psychological Medicine located in the heart of Nigeria – Abuja. We provide first class psychological and psychiatric care as well as treatment of addictions, with a range of therapeutic programs suited to individual needs.

We are recruiting to fill the position below:

Job Title: Telephone Wellness Counsellor
: Abuja

Job Description

  • We are looking for experienced energetic and reliable Telephone wellness counsellors to help our clients build coping mechanisms for stressful situations they encounter on-the-job and off-the-job.
  • The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve client issues and directing calls to the managerial and clinical team when necessary.
  • Our Telephone wellness counsellors are often the first point of contact for clients, so we are interested in hiring individuals with a commitment to client satisfaction and well-being and an ability to make quick and accurate decisions.
  • You’ll work as part of an in-house team that offers our employees guidance and resources for avoiding burnout and other risks.
  • The ideal candidate will provide personalized plans designed to help our clients meet their short and long-term personal goals.
  • Strong verbal and written communication skills are a must, along with a willingness to coordinate with internal teams and external agencies that are also working with your clients.

Qualifications and Skills

  • Bachelor’s degree in Psychology, Social Work, or Counselling
  • At least one year post qualification experience in counselling and client management
  • Ability to react immediately, yet calmly, to crisis situations and quickly build rapport with your callers
  • Must demonstrate compassion and understanding for people dealing with potentially life-threatening situations and be able to assess serious issues, such as the potential for suicide.
  • Should also be able to maintain professional boundaries and be able to effectively manage high levels of stress.
  • Knowledge in Employee Wellness Initiative, stress management etc
  • Excellent communication skills
  • Ability to empathize with clients
  • Ability to leverage internal and external resources as part of a client treatment plan
  • Willingness to work on-call
  • Experience writing assessments and reports to monitor client progress
  • Strong computer skills
  • Excellent interpersonal communication skills
  • High level of professionalism
  • Must be available to work some holidays and weekends
  • Strong problem solving abilities

How to Apply
Interested and qualified candidates should send their CV’s to: [email protected]Using the “Job Title” as the Subject of the mail.

Application Deadline 30th April, 2018.