TEKPLUGIN Recent Available Job Vacancy – Apply Now!

TEKPLUGIN is the leading information and communication technology (ICT) company and software engineering company offering a full range of technology products, solutions and services. We provide solutions/system integration services focused on information system consulting and integration, and infrastructure services centered on outsourcing services (complete information system operation and management).We are recruiting to fill the position below:

 

 

Job Title: Technical Support Officer
Location: Lagos
Employment Type: Full-time

 

Job Brief:

• We are looking for technically skilled candidates with excellent interpersonal skills for this position. You will troubleshoot technical issues, provide timely customer feedback and support the roll-out of new software, among other duties.

Roles and Responsibilities:

• Troubleshoot technical issues
• Attend in-person meetings with clients to analyse, troubleshoot and diagnose software problems
• Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
• support the roll-out of new software
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Follow up with clients to ensure problems are resolved.
• Test and evaluate new technologies
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Other duties as assigned by your supervisor.

Qualification:

• B.Sc. in Computer science
• 1-3 years’ experience as a Technical support personnel
• Expert knowledge in how operating systems and software works.
• Good understanding of computer systems, mobile devices, and other tech products

Skills and Abilities:

• Ability to diagnose and troubleshoot basic technical issues
• Excellent communication skills.
• Ability to handle pressure and meet deadlines
• Attention to detail and problem-solving skills
• Excellent time management and organisation

 

To Apply:
Interested and qualified candidates should
Click here to apply online

Application Deadline: 18th February, 2021