Tetra Pak Nigeria: Customer Service & Design Manager

Posted on :

14 Jul, 2016

Category :

Logistics Jobs in Nigeria

Tetra Pak – Which takes its name from the original tetrahedron-shaped cartons it developed – manufactures and markets food packaging containers, filling systems, and distribution equipment for industrial customers in more than 170 countries. Its coated-paperboard boxes are used to hold dry, wet, cold, and shelf-stable foods and beverages. The privately-owned company is the largest subsidiary of holding company Tetra Laval International.

Tetra Pak is recruiting to fill the position below:

Job Title: Customer Service & Design Manager

Ref No: LAG00001I
Location: Lagos
Job: Logistics & Integrated Supply Chain

Job Description

To lead Customer Service and Design Handling operations at the corresponding market group. Implement global and cluster DSM strategies. Responsible for related activities and drive cost reduction, improve service levels. Implement Cluster priorities and initiatives in the Demand, Supply and Design area.

Drive Customer Service and Design Handling performance:

  • Secure order management and design handling process execution
  • Secure CSR & DD organizational alignment, competence development and resource management
  • Drive performance improvement of customer service and design KPIs
  • Drive implementation of global projects and change initiatives in the market

Secure customer SC integration and engagement with market company functions:

  • Secure alignment between SC and Sales strategies and own SC elements within KA plans
  • Secure alignment between market and cluster/global Demand and Supply priorities
  • Support end to end SC performance improvement on all focused SC KPIs impacted by the market group
  • Secure CSR participation within KA teams and common agenda with selected customers

Drive continuous improvement and process alignment:

  • Local order management & design administration process driver
  • Drive WCM improvement activities within the CS&D area
  • Drive continuous improvement of focused KPI’s


  • University degree in Engineering or Business Administration
  • 3 years managerial experience in FMCG environment (Preferably Supply Chain / Logistics).

How to Apply
Interested and qualified candidates should apply below