Traction Apps Available Job Opportunity – Apply Now!

Posted on :

28 Mar, 2023

Category :

Quality Assurance/Control Jobs

Traction Apps is a platform that provides you with all the tools to run and grow your business. Aaccept payments, manage sales, send invoices, manage inventory, and a lot more on Traction. We are recruiting to fill the position below:






Job Title: Quality Assurance Specialist
Location: Lagos
Employment Type: Full-Time

Job Description:

  • We are on the lookout for a Quality Assurance Specialist who will be responsible for ensuring the ticketing, call center and issues resolution processes observe the company’s quality standards in implementing


  • Create a systematic, process-driven approach to customer outreach and relationship management
  • Identify and source opportunities through inbound lead follow-up and outbound engagement
  • Deliver a great experience to our customers while engaging – you will represent our brand and be our customers’ liaison internally
  • Coordinate with the product, other commercial and operations teams to optimally deliver to customers
  • Interpret, build upon, and comply with company quality assurance standards
  • Carefully maintain and monitor complaint, call center and ticketing processing through records and tracking systems, including root cause and corrective actions
  • Document quality assurance activities with internal reporting and audits
  • Develop new standards for customer issues management, with improvements as needed, and create testing protocols for implementation across all teams
  • Pursue continuing education on new solutions, technology, and skills to ensure company-wide compliance
  • Analyze and investigate Traction product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
  • Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints
  • Monitor, maintain and analyze problem logs to identify and report recurring issues to management and product development teams.


  • B.Sc in relevant field
  • 2+ years experience in issue resolution or call center experience
  • Ability to multitask efficiently and handle competing priorities at once
  • Strong written and verbal communications skills, presentation and facilitation skills
  • Proficient in: Microsoft Office Suite including Excel, PowerPoint, Project, and Word
  • Strong decision making and problem solving skills.

To Apply:
Interested and qualified candidates should:
Click here to apply online

Application Deadline:
Not Specified.


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