TrustBanc Group is a reputable financial institution that creates, preserve and nutures wealth. We are recruiting to fill the position below:
Job Title: Customer Engagement Officer
Location: Victoria Island, Lagos
Employment Type: Full-time
- A microfinance arm of a reputable financial institution is looking to hire the services of an experienced Customer Engagement Officer to join its team.
- The incumbent would be responsible for promoting products and services offered by the organization.
- Call customers using the customer contact provided inhouse.
- Engage customer and potential customers on a one on one as well as group basis.
- Deliver on weekly and monthly target as assigned by management
- Sell group`s product to customer via telephone in a courteous manner.
- Monitors customer’s transaction until disbursement is done.
- Follow up with Credit to ensure prompt resolution of customer`s request
- Bachelor’s degree or HND in Marketing, Finance, Economics, Business Administration and other related fields.
- Related Marketing professional Certifications.
- Financial services experience
- Minimum 3 years post qualified experience
- Experience in marketing of financial institutions products and services.
- Proven experience as a marketing assistant
- Good understanding of office management and marketing principles
- Demonstrable ability to multi-task and adhere to deadlines
- Well-organized with a customer-oriented approach
- Good knowledge of market research techniques and databases
- Excellent knowledge of MS Office, marketing computer software .
- Exquisite communication and people skills.
Interested and qualified candidates should send their CV to: firstname.lastname@example.org or email@example.com using the “Job Title” as the subject of the email.
Application Deadline: 5th May, 2021.