United Bank for Africa Plc (UBA) New Job Recruitment [2 Positions]

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria, UBA has grown to become a Pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the vacant position below:

Job Title: Treasurer
Reference No: TRN001
Location: Lagos Island, Nigeria
Job Functions: Analytics,Banking
Industries: Accounting & Auditing, Banking / Finance & Investment, Financial, Services, Investments

Specification

• Proprietary trading, exchange Income generation and exceeding profit targets
• Selling the banks treasury products
• Development of Hedge products for the subsidiary and its customers
• Maximize return on investments by exploring available instruments that are within the Bank’s risk exposure guidelines
• Source and meet customers’ foreign exchange requirements by providing a competitive price and excellent service
• Develop and Implement an Effective Liquidity Management Strategy
• Establish procedure for monitoring risks, ensuring adherence to delegated/approved limits, for liquidity credit and market risk parameters and proper risk reporting
• Structure interest rate risk to protect the Bank’s earnings against adverse rate movements, while exploiting profit opportunities incurring acceptable risk
• Build and maintain a foreign currency sales capability to service the Bank’s customer needs efficiently and profitability
• ALCO reporting and implementation of strategies and directives
• Maintain prudent liquidity in support of the Bank’s business needs, while investing excess funds effectively and profitably
• Ensure that all aspects of Treasury are conducted within the letter of all applicable laws, regulations and procedures within the region
• Balance sheet management
• Liquidity management
• Develop and Implement an effective Liquidity Management Strategy
• Create new business relationships
• Risk Measurement, Reporting, Monitoring and Control of the Treasury & Securities in line with the group’s business goals, objectives

Requirements

• First degree in a numerate discipline
• A postgraduate degree in a business/finance course or professional qualification (ACA, ACCA, CFA)
• Knowledge of derivatives products
• Knowledge of money market operations
• Knowledge of foreign exchange operations
• Knowledge of financial markets
• Knowledge of the workings of the economy

Apply Here

 

Job Title: Customer Service Officer
Reference #: HRLWCA001
Location: Akure South, Ondo
Contract Type: Permanent
Job Functions: Banking
Industries: Banking / Finance & Investment

Job Objective

• To ensure the business office provides excellent quality banking service to all customers.
• To maintain contact with new and existing customers on routine account management activities.
• To engage customers in cross selling of the bank’s products and services including E-sales
• Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction.
• Accurately assess the risk profile, suitability and appropriateness of clients when marketing the banks products and services by maintaining an accurate and up to date call report, KYC database.
• Sale to prospective customers UBA’s E-banking products, enrol new customers, and resolve related issues.
• Engage customers to cross sell bank products and services
• Increase product sales, and customer loyalty by maintaining good client relationship.
• Open and maintain accounts in accordance with the established procedures. Apply regulatory requirements such as KYC, Money laundering Prevention procedures at all times.
• Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard
• Ensure that the customer’s instructions are duly effected by applying all standard checks and controls, coordinating with other department including head office operations and compliance.
• Ensure proper documentation for all new and existing accounts.
• Ensure timely opening of new accounts on the system.
• Support branch sales and service team.
• Cheque book issuance and maintenance.
• Dormant account reactivation
• Meeter/Greeter

Customer Service Ambassador:

• Service improvement
• Ensure that all walk-in customers are directed to the right counters, assisted in completing transactions, and serviced efficiently.

Service issues resolution:

• Answer all customer queries, resolve ‘on the spot’ service issues; escalate to BOM, issues that cannot be handled on the spot.
• Follow up customers with pending cases, and keep him/her informed.
• Compile and publish customer satisfaction score daily
• Download Customers’ issues from the Group Response Portal (GRP) and monitor resolution of issues logged against the branch through the Business Office staff

Requirements 
Educational Qualification:

• Minimum – B.Sc. in any related discipline

Age:

•  27 years and below

Experience & Knowledge:

• Prior experience in banking operations is highly desirable
• Relevant banking experience preferably supporting retail customers
• Sales knowledge, skill & experience (added advantage)
• Sound knowledge of Banking products and services
• Good understanding of the operational, credit and regulatory risks facing the business
• Business Development and acquisition

Key Skills:

• Excellent customer service orientation
• High level of integrity
• Good verbal & written communication skills
• Selling skills
• Focused, Motivated & Results Oriented
• Paying attention to details
• Good interpersonal skills
• Fast and error-free processing
• Strong problem resolution skills
• Selling & Marketing Skills

Apply Here

Application Deadline 31st May, 2018.