Workforce Group – Our client, a reputable Commercial Bank, is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Contact Centre Agent
- We are currently recruiting Contact Center Agents for a reputable bank
- He/She will be the liaison between the bank and its current and potential customers
- He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
- Managing large amounts of inbound and outbound calls in a timely manner.
- Following call center “scripts” when handling different topics.
- Identifying customers’ needs, clarify information, research every issue and providing solutions.
- Meet personal/team qualitative and quantitative targets.
- Seize opportunities to upsell products when they arise.
- HND / B.Sc. in any discipline.
- Must not be more than 28 years old.
- Excellent spoken English with impressive interpersonal skills.
- Fluency in English and any of these native languages: Hausa, Igbo and Yoruba.
- Must be resident in Lagos.
Interested and qualified candidates should:
Click here to apply online
Application Deadline: 29th February, 2020.