Our client is a Major Player in the\u00a0TelecommunicationsIndustry in Nigeria. As a result of its continued efforts to improve services to its customers and make a significant difference in the\u00a0telecommunications\u00a0space in the country, it now seeks a distinguished professional to head the unit in charge of quality of service.<\/p>\n
POSITION: HEAD QUALITY OF SERVICE (REF: QOS-001)<\/strong><\/p>\n The primary focus of this is to ensure compliance with set technical and quality of service standards, develop and monitor clear performance measures for quality of service standards and other related processes and provide policy advice to the head of the organization on quality of service issues.<\/p>\n KEY ACCOUNTABILITIES:<\/strong> SKILLS AND COMPETENCIES:<\/strong>
\nEnsure the regular publication of minimum Quality of Quality of Service (QoS) thresholds as established by government
\nReview (and publish as appropriate) the requirements to enhance the minimum Quality of Service (QoS) targets and review process
\nEnsure the publication of regular, up-to-date compliance information and the appropriate feedback mechanisms
\nConduct\u00a0survey\u00a0of calls across both fixed\u00a0and mobile\u00a0sectors in the country.
\nConduct\u00a0network performance\u00a0improvement for access and core networksystems, e.g. BSS, RNC, MSC, SGSN, etc.
\nReview network planning methodologies aimed at meeting KPI targets
\nDesign network plans aimed at addressing quality of service issues both proactively and reactively
\nCarry out network\u00a0traffic\u00a0flow analysis
\nAssess network counter definition methodology for any major vendor
\nPromote compliance awareness within the industry and the general public<\/p>\n
\nDeep knowledge of GSM\/3G network operation, optimization and planning, Call flow in 2G and\u00a03G networks, Drive test analysis, network parameter tuning and cell design
\nStrong ability in research design and analysis
\nKnowledge of\u00a0network performance\u00a0management tool, and PC\/personal productivity tool
\nExcellent\u00a0communication skills\u00a0with strong spirit of team\u00a0work and\u00a0initiative
\nResult oriented, analytical thinking ability with creativity, resilience, honesty, leadership, and responsiveness
\nAbility to plan strategically, translate that \u2018big picture\u2019 thinking into clear objectives and solid plans, and delivering on them all.<\/p>\n