{"id":108456,"date":"2020-09-16T12:52:55","date_gmt":"2020-09-16T11:52:55","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=108456"},"modified":"2020-09-16T12:52:55","modified_gmt":"2020-09-16T11:52:55","slug":"pause-factory-recent-job-opportunity-apply-now","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/pause-factory-recent-job-opportunity-apply-now.html","title":{"rendered":"Pause Factory Recent Job Opportunity &#8211; Apply Now!"},"content":{"rendered":"<p>Pause Factory is a business and management consulting company that leverages people\u2019s emotions and performance architecture to solve organizational challenges and craft organizational transformation. We are recruiting to fill the position below:<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title: Customer Service Officer<\/strong><br \/>\n<strong>Location:<\/strong> Aso Drive, Abuja (FCT)<br \/>\n<strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Responsibilities and Duties<\/strong><br \/>\nHere is an outline of the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to:<\/p>\n<ul>\n<li>Open and maintain customer accounts by recording account information.<\/li>\n<li>Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.<\/li>\n<li>Manage large amounts of incoming calls.<\/li>\n<li>Achieve set target sales for the month.<\/li>\n<li>Resolve customer complaints via phone, email, or social media.<\/li>\n<li>Participate in the accelerated growth of company turnover by increasing the customer base.<\/li>\n<li>Inform customer of deals and promotions.<\/li>\n<li>Assist with placement of orders, refunds, or exchanges.<\/li>\n<li>Compile reports on overall customer satisfaction.<\/li>\n<li>Generate sales leads.<\/li>\n<li>Forecast sales to enable operations planning, introduce product innovations and maintain active memberships.<\/li>\n<li>Support sales and development departments.<\/li>\n<li>Provides product &amp; service, or technical information to clients by answering questions and requests.<\/li>\n<\/ul>\n<p><strong>Qualifications and Skills\/Competencies<\/strong><\/p>\n<ul>\n<li>Bachelor&#8217;s Degree<\/li>\n<li>High level of Professionalism.<\/li>\n<li>Strong technical skills.<\/li>\n<li>Strong phone and active listening Skills<\/li>\n<li>Information technology.<\/li>\n<li>Written and Oral Communication.<\/li>\n<li>Team working skills.<\/li>\n<li>Good relationship skills.<\/li>\n<li>Attention to details<\/li>\n<li>Organized, meticulous, and confident.<\/li>\n<li>Result Driven Attitude.<\/li>\n<li>Product Knowledge.<\/li>\n<li>Strong analytical skills.<\/li>\n<\/ul>\n<p><strong>Knowledge:<\/strong><\/p>\n<ul>\n<li>People-oriented and results-driven.<\/li>\n<li>Demonstrable experience with customer&#8217;s service experience.<\/li>\n<li>Ability to architect strategy along with good relationship skills.<\/li>\n<li>Excellent active listening, negotiation and presentation skills.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>To Apply<\/strong><br \/>\nInterested and qualified candidates should kindly send their CV to: <strong><a href=\"mailto:jobs@pausefactory.org\" target=\"_blank\">jobs@pausefactory.org<\/a> <\/strong>using\u00a0&#8220;Customer Service &#8211; Abuja&#8221; as the subject of the mail.<\/p>\n<p><strong>Application Deadline: \u00a0<\/strong>30th September, 2020.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pause Factory is a business and management consulting company that leverages people\u2019s emotions and performance architecture to solve organizational challenges and craft organizational transformation. We are recruiting to fill the&#8230;..<\/p>\n","protected":false},"author":10165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pause Factory Recent Job Opportunity - Apply Now! - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"Pause Factory is a business and management consulting company that leverages people\u2019s emotions and performance architecture to solve organizational\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistnigeria.com\/pause-factory-recent-job-opportunity-apply-now.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dozie Nze\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistnigeria.com\/pause-factory-recent-job-opportunity-apply-now.html\",\"url\":\"https:\/\/joblistnigeria.com\/pause-factory-recent-job-opportunity-apply-now.html\",\"name\":\"Pause Factory Recent Job Opportunity - Apply Now! 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