{"id":117402,"date":"2020-11-19T12:00:24","date_gmt":"2020-11-19T11:00:24","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=117402"},"modified":"2020-11-19T03:24:19","modified_gmt":"2020-11-19T02:24:19","slug":"willers-solutions-limited-recent-available-job-opportunity-2","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/willers-solutions-limited-recent-available-job-opportunity-2.html","title":{"rendered":"Willers Solutions Limited Recent Available Job Opportunity"},"content":{"rendered":"<p>Willers Solutions Limited &#8211; Our client, a reputable ISP firm is looking to fill the position below:<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title: Account Management Officer<\/strong><br \/>\n<strong>Location: <\/strong>Lagos<br \/>\n<strong>Specialization:<\/strong> Client Relationship Management, Retention, Revenue Collection and Account Reconciliation.<\/p>\n<p><strong>Job Responsibilities<\/strong><\/p>\n<ul>\n<li>Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.<\/li>\n<li>Escalation of all clients payment issues to assigned Sales Representatives for follow up in a timely manner<\/li>\n<li>Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients and internet subscription on a monthly basis.<\/li>\n<li>Improve the overall customer relationship, delivering reliable administrative support and customer service.<\/li>\n<li>Schedule and conclude status meetings with appropriate development resources and customers.<\/li>\n<li>Provide proper account reconciliation and credit notes to customers for down time experienced.<\/li>\n<li>Maintain complete and accurate customer correspondence data.<\/li>\n<li>Assist sales team in business acquisitions, planning, retention and management.<\/li>\n<li>Develop and update client-related reports.<\/li>\n<li>Identify and reports on continuing problems in an effort to minimize future negative customer impact.<\/li>\n<li>Proactively follow up disconnected clients to get their links reconnected and resolve issues.<\/li>\n<li>Manage customer portfolio to maximize relationship-building opportunities.<\/li>\n<li>Run periodic customer satisfaction survey.<\/li>\n<\/ul>\n<p><strong>Job Requirements <\/strong><\/p>\n<ul>\n<li>BSc\/HND in any related field or equivalent.<\/li>\n<li>3+ years&#8217; Client Relationship experience. Preferably in an Internet Solution Provider client facing environment while being professional and Customer focused.<\/li>\n<li>Stays calm under stress and proactive in problem-solving.<\/li>\n<li>Tactful, courteous, and possess the ability to build profitable relationship with Clients.<\/li>\n<li>Active listener, articulate speaker, and adaptable to client peculiarity.<\/li>\n<li>Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses clients.<\/li>\n<li>Ability to function in a multi-tasking environment.<\/li>\n<li>3+ years PC experience using electronic messaging systems (emailing, texting and chatting), office productivity software (such as Excel, Word processing, Microsoft Outlook and internet surfing).<\/li>\n<\/ul>\n<p><strong>To Apply<\/strong><br \/>\nInterested and qualified candidates should send their CV to:<strong>\u00a0<a href=\"mailto:peace.nwachukwu@willerssolutions.com\">peace.nwachukwu@willerssolutions.com<\/a> <\/strong>using the Job Title as the subject of the email.<\/p>\n<p><strong>Application Deadline:\u00a0<\/strong>30th November, 2020.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Willers Solutions Limited &#8211; Our client, a reputable ISP firm is looking to fill the position below: &nbsp; &nbsp; Job Title: Account Management Officer Location: Lagos Specialization: Client Relationship Management,&#8230;..<\/p>\n","protected":false},"author":10165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[3],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Willers Solutions Limited Recent Available Job Opportunity - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"Willers Solutions Limited - Our client, a reputable ISP firm is looking to fill the position below: &nbsp; 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