{"id":1253,"date":"2009-11-09T12:50:14","date_gmt":"2009-11-09T11:50:14","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=1253"},"modified":"2014-01-23T21:08:36","modified_gmt":"2014-01-23T20:08:36","slug":"manager-customer-relations-etisalat","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/manager-customer-relations-etisalat.html","title":{"rendered":"Manager, Customer Relations Jobs: Etisalat"},"content":{"rendered":"<p><strong>Etisalat&#8217;s <\/strong>vision is a world where people\u2019s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.\u00a0Etisalat Nigeria\u00a0is currently recruiting for <strong>Manager, Customer Relation Management &amp; Provisioning<\/strong> (Info Tech Dept \u2013 Lagos). Reports to: Head, Business Support\/Operational Support Systems.<\/p>\n<p>Summary Job Responsibility:<\/p>\n<p>* Manages and oversees the analysis, build, design, implementation and acceptance of new products configuration in the CRM module.<br \/>\n* Oversees implementation, integration and upgrade of existing\/new solutions in the Customer Relationship Management module (CRM) enterprise-wide<br \/>\n* Oversees planning for the order handling process for SIM cards, recharge vouchers and ll other fulfillment for EMTS.<br \/>\n* Oversees the technical scoping, capacity planning, hardware sizing and system functional requirement availability for the BSS systems.<br \/>\n* Ensures timely delivery of all fulfillment projects.<br \/>\n* Prepares RFPs &amp; RFQs and audit statement of compliance and functional requirements for enterprise requirements in customer care and billing.<\/p>\n<p>Requirements:<\/p>\n<p>* A Bachelor\u2019s degree in a numerate or technology field of study (Engineering, Computer Science, Computer Engineering, Mathematics, Business Management, Accounting , Physics, Statistics, etc).<br \/>\n* Relevant certification in a core IT Technology such as IPs, Operating Systems, Software Development, Service Oriented Architecture or DBA is required.<br \/>\n* Post Graduate degree is desirable.<br \/>\n* 6 \u2013 8 years post NYSC experience with at least three(3) years in a<br \/>\n* Supervisory\/Specialist role with Provisioning, Mediation\/Activation Systems for GSM, UMTS, and CDMA is mandatory.<br \/>\n* Professional Training in eTOM, ITIL, Project Management, Service Provisioning in Telecom will be an added advantage.<\/p>\n<p><strong>Method of Application:<\/strong><\/p>\n<p>Qualified and interested candidates should kindly forward detailed resume to: recruitment@etisalat.com.ng as soon as possible. Subject of mail, should be position applying for<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Etisalat&#8217;s vision is a world where people\u2019s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world&#8230;..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[286],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Manager, Customer Relations Jobs: Etisalat - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"Etisalat&#039;s vision is a world where people\u2019s reach is not limited by matter or distance; 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