{"id":147127,"date":"2021-05-14T09:30:46","date_gmt":"2021-05-14T08:30:46","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=147127"},"modified":"2021-05-14T21:51:20","modified_gmt":"2021-05-14T20:51:20","slug":"willers-solutions-limited-current-job-vacancy-apply-now-5","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/willers-solutions-limited-current-job-vacancy-apply-now-5.html","title":{"rendered":"Willers Solutions Limited Current Job Vacancy &#8211; Apply Now!"},"content":{"rendered":"<p>Willers Solutions Limited &#8211; Our client, a reputable ISP firm is looking to fill the position below:<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title: Customer Care Executive<\/strong><br \/>\n<strong>Location:\u00a0\u00a0<\/strong>Nigeria<br \/>\n<strong>Employment Type:<\/strong> Full-time<br \/>\n<strong>Specialization:<\/strong> Client Relationship Management, Retention, Revenue Collection and Account Reconciliation.<\/p>\n<p><strong>Job Responsibilities<\/strong><\/p>\n<ul>\n<li>Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.<\/li>\n<li>Escalation of all clients payment issues to assigned Sales Representatives for follow up in a timely manner<\/li>\n<li>Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients and internet subscription on a monthly basis.<\/li>\n<li>Improve the overall customer relationship, delivering reliable administrative support and customer service.<\/li>\n<li>Schedule and conclude status meetings with appropriate development resources and customers.<\/li>\n<li>Provide proper account reconciliation and credit notes to customers for down time experienced.<\/li>\n<li>Maintain complete and accurate customer correspondence data.<\/li>\n<li>Assist sales team in business acquisitions, planning, retention and management.<\/li>\n<li>Develop and update client related reports.<\/li>\n<li>Identify and reports on continuing problems in an effort to minimize future negative customer impact.<\/li>\n<li>Proactively follow up disconnected clients to get their links reconnected and resolve issues.<\/li>\n<li>Manage customer portfolio to maximize relationship building opportunities.<\/li>\n<li>Run periodic customer satisfaction survey.<\/li>\n<\/ul>\n<p><strong>Job Requirements<\/strong><\/p>\n<ul>\n<li>BSc \/ HND in any related field or equivalent.<\/li>\n<li>3+ years&#8217; Client Relationship experience. Preferably in an Internet Solution Provider client facing environment while being professional and Customer focused.<\/li>\n<li>Stays calm under stress and proactive in problem solving.<\/li>\n<li>Tactful, courteous, and possess the ability to build profitable relationship with Clients.<\/li>\n<li>Active listener, articulate speaker, and adaptable to client peculiarity.<\/li>\n<li>Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses clients.<\/li>\n<li>Ability to function in a multi-tasking environment.<\/li>\n<li>3+ years PC experience using electronic messaging systems (emailing, texting and chatting), office productivity software (such as Excel, Word processing, Microsoft Outlook and internet surfing).<\/li>\n<\/ul>\n<p><b>To Apply:<\/b><br \/>\nInterested and qualified candidates should send their CV to:\u00a0<a href=\"mailto:peace.nwachukwu@willerssolutions.com\"><strong>peace.nwachukwu@willerssolutions.com<\/strong><\/a><strong>\u00a0<\/strong>using the job title as the subject of the mail.<\/p>\n<p><strong>Application Deadline: <\/strong>30th May, 2021.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Willers Solutions Limited &#8211; Our client, a reputable ISP firm is looking to fill the position below: &nbsp; &nbsp; &nbsp; &nbsp; Job Title: Customer Care Executive Location:\u00a0\u00a0Nigeria Employment Type: Full-time&#8230;..<\/p>\n","protected":false},"author":10165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[2886],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Willers Solutions Limited Current Job Vacancy - Apply Now! 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