{"id":149385,"date":"2021-06-25T08:00:29","date_gmt":"2021-06-25T07:00:29","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=149385"},"modified":"2021-06-25T22:13:28","modified_gmt":"2021-06-25T21:13:28","slug":"smart-partners-consulting-limitedrecent-job-opportunity-apply-now","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/smart-partners-consulting-limitedrecent-job-opportunity-apply-now.html","title":{"rendered":"Smart Partners Consulting LimitedRecent Job Opportunity &#8211; Apply Now!"},"content":{"rendered":"<p>Smart Partners Consulting Limited &#8211; Our client, an International Brand with interest in Nigeria is recruiting to fill the position below:<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title: \u00a0Service Center Manager (Expatriates in Nigeria)<\/strong><br \/>\n<strong>Location:\u00a0<\/strong>Kaduna<br \/>\n<strong>Employment Type:<\/strong> Full-time<\/p>\n<p><strong>Job Responsibilities:<\/strong><\/p>\n<ul>\n<li>Develop objectives for the call center\u2019s day-to-day activities<\/li>\n<li>Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)<\/li>\n<li>Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)<\/li>\n<li>Assume responsibility of budgeting and tracking expenses<\/li>\n<li>Hire, coach and provide training to personnel to maintain high customer service standards<\/li>\n<li>Monitor and improve ordering, telephone handling and other procedures<\/li>\n<li>Evaluate performance with key metrics (accuracy, call-waiting time etc.)<\/li>\n<li>Displays extensive working knowledge of industry standards and practices, including product details and company services offered<\/li>\n<li>Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally<\/li>\n<li>Assists with or performs administrative tasks<\/li>\n<li>Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations<\/li>\n<li>Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency<\/li>\n<li>Resolves service desk problems and improves current service desk methods to increase productivity and customer service<\/li>\n<li>Monitors department issues and client complaints to define patterns and work to lessen those recurring issues<\/li>\n<li>Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly<\/li>\n<li>Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work.<\/li>\n<\/ul>\n<p><strong>Job Requirements:<\/strong><\/p>\n<ul>\n<li>Master&#8217;s Degree.<\/li>\n<li>Candidate must be an expatriate.<\/li>\n<li>Minimum of 10 years working experience in a similar capacity.<\/li>\n<li>Experience in customer service is required.<\/li>\n<li>Knowledge of performance evaluation and customer service metrics.<\/li>\n<li>Solid understanding of reporting and budgeting procedures.<\/li>\n<li>Proficient in MS Office and call center equipment\/software programs.<\/li>\n<li>Outstanding communication and interpersonal skills.<\/li>\n<li>Excellent organizational and leadership skills with problem-solving ability.<\/li>\n<li>Positive and patient.<\/li>\n<li>Certified Call Center Manager or equivalent qualification is an added advantage.<\/li>\n<\/ul>\n<p><strong>To Apply:<\/strong><br \/>\nInterested and qualified candidates should send their CV to:\u00a0<strong><a href=\"mailto:talent@smartpartnersng.com\" target=\"_blank\" rel=\"noopener\">talent@smartpartnersng.com<\/a><\/strong>\u00a0using the Job Title as the subject of the mail.<\/p>\n<p><strong>Application Deadline: <\/strong>Not Specified.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Smart Partners Consulting Limited &#8211; Our client, an International Brand with interest in Nigeria is recruiting to fill the position below: &nbsp; &nbsp; &nbsp; &nbsp; Job Title: \u00a0Service Center Manager&#8230;..<\/p>\n","protected":false},"author":10165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[43],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Smart Partners Consulting LimitedRecent Job Opportunity - Apply Now! - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"Smart Partners Consulting Limited - Our client, an International Brand with interest in Nigeria is recruiting to fill the position below: &nbsp;\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistnigeria.com\/smart-partners-consulting-limitedrecent-job-opportunity-apply-now.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dozie Nze\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistnigeria.com\/smart-partners-consulting-limitedrecent-job-opportunity-apply-now.html\",\"url\":\"https:\/\/joblistnigeria.com\/smart-partners-consulting-limitedrecent-job-opportunity-apply-now.html\",\"name\":\"Smart Partners Consulting LimitedRecent Job Opportunity - Apply Now! - Jobs in Nigeria\",\"isPartOf\":{\"@id\":\"https:\/\/joblistnigeria.com\/#website\"},\"datePublished\":\"2021-06-25T07:00:29+00:00\",\"dateModified\":\"2021-06-25T21:13:28+00:00\",\"author\":{\"@id\":\"https:\/\/joblistnigeria.com\/#\/schema\/person\/5aac2b07c5190c0bdf8362a7a77eaf25\"},\"description\":\"Smart Partners Consulting Limited - Our client, an International Brand with interest in Nigeria is recruiting to fill the position below: &nbsp;\",\"breadcrumb\":{\"@id\":\"https:\/\/joblistnigeria.com\/smart-partners-consulting-limitedrecent-job-opportunity-apply-now.html#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/joblistnigeria.com\/smart-partners-consulting-limitedrecent-job-opportunity-apply-now.html\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/joblistnigeria.com\/smart-partners-consulting-limitedrecent-job-opportunity-apply-now.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/joblistnigeria.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Smart Partners Consulting LimitedRecent Job Opportunity &#8211; 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