{"id":150836,"date":"2021-07-30T08:40:30","date_gmt":"2021-07-30T07:40:30","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=150836"},"modified":"2021-07-29T23:05:15","modified_gmt":"2021-07-29T22:05:15","slug":"the-concept-group-recent-job-recruitment-apply-now","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/the-concept-group-recent-job-recruitment-apply-now.html","title":{"rendered":"The Concept Group Recent Job Recruitment &#8211; Apply Now!"},"content":{"rendered":"<p>The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include: Rosabon Financial Services &#8211; Nigeria\u2019s Leading Financial Intermediary and Equipment Leasing Company, Concept Nova &#8211; Bespoke Enterprise IT Solutions Company,Percy Aitkins &#8211; Bureau De Change. We are recruiting to fill the position below:<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title: Client Experience Strategist<\/strong><br \/>\n<strong>Location:\u00a0<\/strong>Lagos<br \/>\n<strong>Employment Type:<\/strong> Full-time<\/p>\n<p><strong>Job Responsibilities:<\/strong><\/p>\n<ul>\n<li>Use feedback to develop an in-depth understanding of customers.<\/li>\n<li>Implement a system to help you collect feedback, analyze it, and act on it regularly.<\/li>\n<li>Reduce friction and solve your customers&#8217; specific problems and unique challenges.<\/li>\n<li>Make listening to customers a top priority across the business.<\/li>\n<li>Develop customer needs and use cases throughout a customer journey.<\/li>\n<li>Translate customer needs into business requirements.<\/li>\n<li>Serve as an advocate and champion for the customer-centric, research, &amp; design cultures to stakeholders with little experience partnering in human-centered design.<\/li>\n<li>Develop client strategic insights via client research techniques: quantitative, qualitative<\/li>\n<li>Lead teams in developing business and customer cases to help drive experience improvement.<\/li>\n<li>Understand and interpret customer experience measurements.<\/li>\n<li>Develop operational plans to deliver great customer experiences.<\/li>\n<li>Have a strong cross-functional understanding of service delivery to be able to identify and engage boundary partners.<\/li>\n<li>Develop client strategic insights via client research techniques: quantitative, qualitative,<\/li>\n<li>Have experience with leading facilitated sessions in customer journey mapping and service blueprinting.<\/li>\n<li>Create effective communications across multiple internal channels to increase ability to change the customer experience.<\/li>\n<li>Develop views of both present and future customer journeys through quality research.<\/li>\n<li>Lead projects that enhance client\u2019s understanding of the customer.<\/li>\n<li>Serve as customer advocate during new product launches and service upgrades.<\/li>\n<\/ul>\n<p><strong>Job Qualifications:<\/strong><\/p>\n<ul>\n<li>Bachelor&#8217;s Degree.<\/li>\n<li>Minimum of 4 years experience working in similar competency.<\/li>\n<\/ul>\n<p><strong>To Apply:<\/strong><br \/>\nInterested and qualified candidates should send their CV to:\u00a0<strong><a href=\"mailto:careers@conceptgroup-ng.com\" target=\"_blank\" rel=\"noopener\">careers@conceptgroup-ng.com<\/a><\/strong>\u00a0using the Job Title as the subject of the email.<\/p>\n<p><strong>Application Deadline: <\/strong>Not Specified.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include: Rosabon Financial Services &#8211; Nigeria\u2019s Leading Financial Intermediary and Equipment Leasing Company, Concept&#8230;..<\/p>\n","protected":false},"author":10165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Concept Group Recent Job Recruitment - Apply Now! - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"The Concept Group is a holding company for companies established in 1992. 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