{"id":154683,"date":"2021-11-10T08:10:08","date_gmt":"2021-11-10T07:10:08","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=154683"},"modified":"2021-11-10T20:14:11","modified_gmt":"2021-11-10T19:14:11","slug":"phillips-outsourcing-services-nigeria-limited-current-job-opportunity-5","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/phillips-outsourcing-services-nigeria-limited-current-job-opportunity-5.html","title":{"rendered":"Phillips Outsourcing Services Nigeria Limited\u00a0 Current Job Opportunity"},"content":{"rendered":"<p>Phillips Outsourcing Services Nigeria Limited\u00a0 &#8211; Our client, a\u00a0Telecommunication company, is recruiting suitable candidates to fill the position below:<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title: Customer Support Partner<\/strong><br \/>\n<strong>Location:\u00a0<\/strong>Ikoyi, Lagos<br \/>\n<strong>Job Type:<\/strong> Full Time<br \/>\n<strong>Industry:<\/strong> Telecoms<\/p>\n<p><strong>Responsibilities:<\/strong><\/p>\n<ul>\n<li>Ensure less than 5% customer churn on managed accounts<\/li>\n<li>Constant analysis of Managed customer database for Revenue and Debt management<\/li>\n<li>Work with product, UAT and support teams to validate new products, new systems, and upgrades<\/li>\n<li>Generate relevant reports as required by the business<\/li>\n<li>Analysis of customer requests for prompt resolution<\/li>\n<li>Ensure end-to-end account management for Enterprise customers<\/li>\n<li>Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management<\/li>\n<li>Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products<\/li>\n<li>Liaise with support teams (within and outside ES) to resolve any customer identified issue<\/li>\n<li>Knowledge of new Enterprise products and services<\/li>\n<li>Knowledge of managed Enterprise Customer base<\/li>\n<li>Confirm Quality Assurance on generated bills<\/li>\n<li>Monitor provisioning and fulfillment of customers\u2019 orders\/requests<\/li>\n<li>Enterprise Customers SLA \/ Contract Management<\/li>\n<li>Product, services, solutions, and systems testing for user acceptance and business process optimization<\/li>\n<\/ul>\n<p><strong>Requirements:<\/strong><\/p>\n<ul>\n<li>HND \/ B.Sc in any Social Science field and a minimum of 4 years experience as a customer service personnel with experience working with others<\/li>\n<li>Experience working in a medium organization<\/li>\n<li>Experience in the telecommunications industry in a similar role<\/li>\n<li>Experience in a customer service environment in the telecommunications industry.<\/li>\n<li>Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word<\/li>\n<li>Basic Enterprise products and services.<\/li>\n<\/ul>\n<p><strong>Salary: <\/strong>N180,000 \/ Month.<\/p>\n<p><strong>To Apply:<\/strong><br \/>\nInterested and qualified candiates should forward their CV to:\u00a0<strong><a href=\"mailto:recruitment@phillipsoutsourcing.net\" target=\"_blank\" rel=\"noopener\">recruitment@phillipsoutsourcing.net<\/a><\/strong>\u00a0using &#8220;Customer Service Partner&#8221; as the subject of the email.<\/p>\n<p><strong>Application Deadline: <\/strong>30th December, 2021.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Phillips Outsourcing Services Nigeria Limited\u00a0 &#8211; Our client, a\u00a0Telecommunication company, is recruiting suitable candidates to fill the position below: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Job Title: Customer Support Partner Location:\u00a0Ikoyi,&#8230;..<\/p>\n","protected":false},"author":10165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[1538],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - 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