{"id":156245,"date":"2021-12-20T08:20:53","date_gmt":"2021-12-20T07:20:53","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=156245"},"modified":"2021-12-21T20:29:02","modified_gmt":"2021-12-21T19:29:02","slug":"ics-outsourcing-nigeria-limited-ongoijng-job-vacancy-apply-now","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/ics-outsourcing-nigeria-limited-ongoijng-job-vacancy-apply-now.html","title":{"rendered":"ICS Outsourcing Nigeria Limited Ongoijng Job Vacancy &#8211; Apply Now!"},"content":{"rendered":"<p>ICS Outsourcing Nigeria Limited &#8211; Our client in the banking sector, is recruiting to fill the position below:<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title: Business Support &amp; Resolution Officer<\/strong><br \/>\n<strong>Location:\u00a0<\/strong>Victoria Island<strong>,\u00a0<\/strong>Lagos<\/p>\n<p><strong>Key Responsibilities:<\/strong><\/p>\n<ul>\n<li>Timeous and adequate actioning of all accounts in terms of the business supports\/resolutions strategy.<\/li>\n<li>Ensure compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action\/sanction in respect of regulatory and operational compliance matters.<\/li>\n<li>Adhere to Bank policies and procedures.<\/li>\n<li>Maintain and enhance customer service.<\/li>\n<li>Timeously refer all insurance claims, retrenchments, disabilities, deceased, and insolvencies, tracing matters and recommended repossession action to the Team Leader.<\/li>\n<li>To institute collection\/recovery action on all NPL\/written off accounts as and when required.<\/li>\n<li>To assist in ensuring that present and future departmental objectives are achieved by maximising the recovery on written off accounts.<\/li>\n<li>Timeously engaging with all stakeholders within the Group in order to maximise collections\/recoveries of delinquent accounts<\/li>\n<\/ul>\n<p><strong>Key Performance Measures:<\/strong><\/p>\n<ul>\n<li>Achievement of daily\/monthly set targets insofar arrears, balances and number of accounts actioned.<\/li>\n<li>Roll rates not to exceed agreed targets while cure rate not to fall below agreed target.<\/li>\n<li>Promises taken as a percentage of contacts made to be in line with set targets.<\/li>\n<li>Promises kept as a percentage of promises taken to be in line with set targets.<\/li>\n<li>Amounts collected\/recovered to be in line with set targets per collector or as maybe determined from time to time for Pre-NPL, NPL an written-off account<\/li>\n<li>Effective management of number of accounts dealt in each arrears category as may be determined from time to time \u2022<\/li>\n<li>Customer complaints to be handled effectively.<\/li>\n<li>Internal and external Customer Service ratings.<\/li>\n<li>Self development.<\/li>\n<\/ul>\n<p><strong>Qualifications \/ Requirements:<\/strong><\/p>\n<ul>\n<li>B.Sc in any Business oriented course.<\/li>\n<li>2 &#8211; 3 years general customer debt management exposure.<\/li>\n<li>Must be 28<strong>\u00a0<\/strong>years and below.<\/li>\n<li>Proficiency in MS Excel.<\/li>\n<li>Sound knowledge of Bank\u2019s credit products.<\/li>\n<li>Sound knowledge of relevant statutory legislation and all legal procedures.<\/li>\n<li>Good knowledge of credit policies and procedures.<\/li>\n<li>Ability to negotiate.<\/li>\n<li>Immediate branch network knowledge.<\/li>\n<li>Strong attention to detail and good analytical skills.<\/li>\n<\/ul>\n<p><strong>To Apply:<\/strong><br \/>\nInterested and qualified candidates should send their updated CV to:\u00a0<strong><a href=\"mailto:nnesirosan@icsoutsourcing.com\" target=\"_blank\" rel=\"noopener\">nnesirosan@icsoutsourcing.com<\/a><\/strong>\u00a0using &#8220;Business Support &amp; Resolution Officer&#8221; as the subject of the email.<\/p>\n<p><strong>Application Deadline: <\/strong>30th December, 2021.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ICS Outsourcing Nigeria Limited &#8211; Our client in the banking sector, is recruiting to fill the position below: &nbsp; &nbsp; &nbsp; &nbsp; Job Title: Business Support &amp; Resolution Officer Location:\u00a0Victoria&#8230;..<\/p>\n","protected":false},"author":10165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[2848],"tags":[3028],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ICS Outsourcing Nigeria Limited Ongoijng Job Vacancy - Apply Now! - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"ICS Outsourcing Nigeria Limited - Our client in the banking sector, is recruiting to fill the position below: &nbsp; 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