{"id":156925,"date":"2022-01-17T09:00:00","date_gmt":"2022-01-17T08:00:00","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=156925"},"modified":"2022-01-17T23:09:54","modified_gmt":"2022-01-17T22:09:54","slug":"prestigious-consulting-group-ongoing-job-vacancy","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/prestigious-consulting-group-ongoing-job-vacancy.html","title":{"rendered":"Prestigious Consulting Group Ongoing Job Vacancy"},"content":{"rendered":"<p>Prestigious Consulting Group &#8211; We are a growing startup operating in the agriculture industry based in Lagos. We monitor everything from seeds to shelf: we work with farmers, we manufacture and we are sellers. We are visionaries on innovation and are looking for a sales team to match! We are recruiting to fill the position below:<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title: Customer Experience Manager<\/strong><br \/>\n<strong>Location:\u00a0<\/strong>Ikota Shopping Complex &#8211; Lagos<br \/>\n<strong>Employment Type:<\/strong> Full-time<\/p>\n<p><strong>Job Responsibilities<\/strong><\/p>\n<ul>\n<li>Tracking customer experiences across online and offline channels, devices, and touchpoints.<\/li>\n<li>Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.<\/li>\n<li>Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.<\/li>\n<li>Identifying customer needs and taking proactive steps to maintain positive experiences.<\/li>\n<li>Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.<\/li>\n<li>Analyzing customer feedback on product ranges and new releases, as well as preparing reports.<\/li>\n<li>Performing product tests, evaluating after-sales and support services, and facilitating improvements.<\/li>\n<li>Documenting processes and logging technical issues, as well as customer compliments and complaints.<\/li>\n<li>Keeping informed of industry trends and new CRM technologies.<\/li>\n<\/ul>\n<h3><strong>Customer Experience Specialist Requirements<\/strong>:<\/h3>\n<ul>\n<li>A Bachelor&#8217;s Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred.<\/li>\n<li>At least 2 years&#8217; experience as a customer experience specialist, or a similar customer support role.<\/li>\n<li>Extensive experience in gathering and interpreting customer experience information.<\/li>\n<li>Solid knowledge of online customer engagement platforms and channels.<\/li>\n<li>Proficiency in MS Office, as well as CX and CRM software.<\/li>\n<li>Exceptional interpersonal skills and a client-centered approach.<\/li>\n<li>Great organizational and time management abilities.<\/li>\n<li>Superb communication, collaboration, and problem-solving skills.<\/li>\n<\/ul>\n<p><strong>Salary: <\/strong>N80,000 &#8211; N100,000 \/ Month.<\/p>\n<p><strong>To Apply:<\/strong><br \/>\nInterested and qualified candidates should their CV to:\u00a0<strong><a href=\"mailto:hrvictory@outlook.com\" target=\"_blank\" rel=\"noopener\">hrvictory@outlook.com<\/a><\/strong>\u00a0using the Job Title as the subject of the email.<\/p>\n<p><strong>Application Deadline: <\/strong>30th January, 2022<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Prestigious Consulting Group &#8211; We are a growing startup operating in the agriculture industry based in Lagos. We monitor everything from seeds to shelf: we work with farmers, we manufacture&#8230;..<\/p>\n","protected":false},"author":10165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[1],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Prestigious Consulting Group Ongoing Job Vacancy - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"Prestigious Consulting Group - We are a growing startup operating in the agriculture industry based in Lagos. 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