{"id":157865,"date":"2022-02-15T08:10:22","date_gmt":"2022-02-15T07:10:22","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=157865"},"modified":"2022-02-15T22:43:32","modified_gmt":"2022-02-15T21:43:32","slug":"first-excelsia-professional-services-limited-current-job-opportunity","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/first-excelsia-professional-services-limited-current-job-opportunity.html","title":{"rendered":"First Excelsia Professional Services Limited Current Job Opportunity"},"content":{"rendered":"<p>First Excelsia Professional Services Limited &#8211;\u00a0Our client, a world-class Recreation Centre is recruiting\u00a0to fill the position below:<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title: Customer Service Representative<\/strong><br \/>\n<strong>Location:\u00a0<\/strong>Mowe,<strong>\u00a0<\/strong>Ogun<br \/>\n<strong>Employment Type:<\/strong> Full-time<\/p>\n<p><strong>Job Description:<\/strong><\/p>\n<ul>\n<li>The ideal role holder will interact with customers to provide information in response to inquiries about services and resolve complaints.<\/li>\n<li>The position holder will act as a liaison, provide services information, answer questions, and resolve any emerging problems of customers with accuracy and efficiency.<\/li>\n<li>Build sustainable relationships and trust with customers through open and interactive communication<\/li>\n<li>Provide accurate, valid and complete information by using the right methods\/tools<\/li>\n<li>Handle customer complaints, provide appropriate solutions within given time frames and follow through to ensure resolution<\/li>\n<li>Listen to customer concerns and complaints with the goal of identifying the causes of the problem<\/li>\n<li>Collaborate with a team of Customer Service Reps and other departments to find appropriate solutions<\/li>\n<li>Select appropriate responses to customer issues and work quickly to resolve them<\/li>\n<li>Refer advanced cases to management for resolution, providing background information as necessary<\/li>\n<li>Maintain and regularly update financial account information using computer software programs<\/li>\n<li>Anticipate customer needs, following up with previous customers to offer reorders or additional services<\/li>\n<li>Determining the quickest, most effective ways to answer customers\u2019 inquiries<\/li>\n<li>Prepare product or service reports by collecting and analysing customer information<\/li>\n<li>Any other duties as may be assigned<\/li>\n<\/ul>\n<p><strong>Requirements:<\/strong><\/p>\n<ul>\n<li>Bachelor\u2019s Degree in Business Administration, Marketing, Mass Communication or related disciplines<\/li>\n<li>Minimum of 3 &#8211; 5 years previous experience as a Customer Service Representative or similar role<\/li>\n<li>Strong phone contact handling and active listening skills<\/li>\n<li>Familiarity with CRM systems and practices<\/li>\n<li>Customer orientation and ability to adapt\/respond to different types of characters<\/li>\n<li>Excellent communication and presentation skills<\/li>\n<li>Strong problem solving and analytical skills<\/li>\n<li>Ability to multi-task, prioritise, and manage self effectively<\/li>\n<li>Dedication to customer satisfaction<\/li>\n<li>Candidates who reside around Mowe, Ogun Statewould be highly preferred<\/li>\n<\/ul>\n<p><b>To Apply:<\/b><br \/>\nInterested and qualified candidates should send their CV to:\u00a0<strong><a href=\"mailto:talentsearch@firstexcelsia.com\" target=\"_blank\" rel=\"noopener\">talentsearch@firstexcelsia.com<\/a><\/strong>\u00a0using the Job Title as the subject of the mail.<\/p>\n<p><b>Application Deadline: <\/b>21st February, 2022.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>First Excelsia Professional Services Limited &#8211;\u00a0Our client, a world-class Recreation Centre is recruiting\u00a0to fill the position below: &nbsp; &nbsp; &nbsp; &nbsp; Job Title: Customer Service Representative Location:\u00a0Mowe,\u00a0Ogun Employment Type: Full-time&#8230;..<\/p>\n","protected":false},"author":10165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>First Excelsia Professional Services Limited Current Job Opportunity - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"First Excelsia Professional Services Limited -\u00a0Our client, a world-class Recreation Centre is recruiting\u00a0to fill the position below: &nbsp; 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