{"id":159953,"date":"2022-04-06T08:50:01","date_gmt":"2022-04-06T07:50:01","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=159953"},"modified":"2022-04-07T19:50:24","modified_gmt":"2022-04-07T18:50:24","slug":"9mobile-current-job-opportunity-apply-now-3","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/9mobile-current-job-opportunity-apply-now-3.html","title":{"rendered":"9mobile Current Job Opportunity &#8211; Apply Now!"},"content":{"rendered":"<p>9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National\/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands. We are recruiting to fill the position below:<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title: Analyst, IVR Management<\/strong><br \/>\n<strong>Job ID:<\/strong> IRC4496<br \/>\n<strong>Location:<\/strong>\u00a0Lagos, Nigeria<\/p>\n<p><strong>Job Summary:<\/strong><\/p>\n<ul>\n<li>Provide delivery support during development\/deployment of IVR designs and\u00a0Identified service improvement initiatives.<\/li>\n<\/ul>\n<p><strong>Principal Functions:<\/strong><\/p>\n<ul>\n<li>Schedule Voiceover artist recordings and deployment\/upload of IVR prompts.<\/li>\n<li>Conduct and deliver weekly Health Check reports on the Interactive Voice Response (IVR) and Private Branch Exchange (PBX) channels.<\/li>\n<li>Conduct and deliver weekly external customer satisfaction survey reports on the use of the IVR self-service menus.<\/li>\n<li>Support the documentation and execution of IVR test cases and scenarios.<\/li>\n<li>Ensure optimal use of the IVR channel by monitoring and reporting monthly on IVR Menu utilization to Customer Care Management and Product Managers.<\/li>\n<li>Generate weekly and monthly reports on IVR metrics &#8211; Self Service Rate, Abandonment Rate, Exit Rates and Routing Accuracy etc.<\/li>\n<li>Provide ad hoc reports for the attention of the Manager, IVR Management, as and when required.<\/li>\n<\/ul>\n<p><strong>To Apply:<\/strong><br \/>\nInterested and qualified candidates should:<br \/>\n<strong><a href=\"https:\/\/careers.9mobile.com.ng\/OA_HTML\/OA.jsp?page=\/oracle\/apps\/irc\/candidateSelfService\/webui\/VisVacDispPG&amp;OAHP=IRC_EXT_SITE_VISITOR_APPL&amp;OASF=IRC_VIS_VAC_DISPLAY&amp;akRegionApplicationId=821&amp;transactionid=1069326918&amp;retainAM=N&amp;addBreadCrumb=RP&amp;p_svid=4496&amp;p_spid=96312&amp;oapc=14&amp;oas=Kd3DjGsE05urkxoLcsMJzg..\" target=\"_blank\" rel=\"noopener\">Click here to apply online<\/a><\/strong><\/p>\n<p><strong>Application Deadline: <\/strong>Not Specified.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired&#8230;..<\/p>\n","protected":false},"author":10165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[43],"tags":[2775],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>9mobile Current Job Opportunity - Apply Now! - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"9mobile is a Nigerian private limited liability company. 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