{"id":1600,"date":"2009-11-10T06:54:16","date_gmt":"2009-11-10T05:54:16","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=1600"},"modified":"2010-10-17T14:46:48","modified_gmt":"2010-10-17T13:46:48","slug":"customer-center-counselors-adexen","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/customer-center-counselors-adexen.html","title":{"rendered":"Customer Center Counselors Jobs in Nigeria: Adexen"},"content":{"rendered":"<div><span style=\"widows: 2; text-transform: none; text-indent: 0px; border-collapse: separate; font: medium 'Times New Roman'; white-space: normal; orphans: 2; letter-spacing: normal; color: #000000; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;\"><\/span>\u00a0<\/div>\n<p><a href=\"http:\/\/en.adexen.com\/apply_NGA284_customer-information-center-counselor.html\">Click here to Apply online<\/a><\/p>\n<p style=\"margin: 0px 0px 1.57em; padding: 0px;\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-318\" title=\"adexen\" src=\"https:\/\/joblistnigeria.com\/wp-content\/uploads\/adexen.png\" alt=\"adexen\" width=\"125\" height=\"104\" \/>Adexen<\/strong>,\u00a0a company that provides an executive search department to recruit expatriates, repatriates and highly qualified local profiles who can enhance local management teams and help develop local businesses\u00a0is recruiting for one of its client: <strong style=\"margin: 0px; padding: 0px;\">Customer Information Center Counselors<\/strong>. for their Nigerian office<\/p>\n<p style=\"margin: 0px 0px 1.57em; padding: 0px;\">JOB DESCRIPTION:<\/p>\n<p style=\"margin: 0px 0px 1.57em; padding: 0px;\">The candidate will have to provide customer satisfaction through support in creating and achieving business targets and achieve organizational goal and performance.<\/p>\n<p style=\"margin: 0px 0px 1.57em; padding: 0px;\">RESPONSIBILITIES:<\/p>\n<ul>\n<li style=\"margin: 0px; padding: 0px;\">The candidate should be able to manage customer claims and ASC claims.<\/li>\n<li style=\"margin: 0px; padding: 0px;\">Conduct NPS (net promoter score) surveys time to time and prepare reports for management<\/li>\n<li style=\"margin: 0px; padding: 0px;\">VOC care: collect VOC of customers\/Dealers and customers and report to manager.<\/li>\n<li style=\"margin: 0px; padding: 0px;\">Manage and forward customers claims to ASC\u2019s and follow up until claim closes.<\/li>\n<li style=\"margin: 0px; padding: 0px;\">The candidate should be able to maintain system reports and analyze.<\/li>\n<li style=\"margin: 0px; padding: 0px;\">The candidate will also have to provide training to CIC counsellors and allot jobs to counsellors and follow up until get final reports.<\/li>\n<li>\n<div style=\"margin: 0px; padding: 0px;\">Reply to customers\u2019 e mail on GCSC\/GSFS.<\/div>\n<\/li>\n<\/ul>\n<p style=\"margin: 0px 0px 1.57em; padding: 0px;\">QUALIFICATION:<\/p>\n<ul>\n<li>\n<div style=\"margin: 0px; padding: 0px;\">Young graduates with good communication skills.<\/div>\n<\/li>\n<li style=\"margin: 0px; padding: 0px;\">2 years of experience.<\/li>\n<li style=\"margin: 0px; padding: 0px;\">Candidates should be\u00a0 proficient in the use of the computer, specially MSoffice (specially.xls)<\/li>\n<li style=\"margin: 0px; padding: 0px;\">Knowledge of Net promoter Score (NPS) survey.<\/li>\n<li style=\"margin: 0px; padding: 0px;\">The candidate should have analytical skills to analyze and prepare reports for management.<\/li>\n<li style=\"margin: 0px; padding: 0px;\">Excellent communication skills with internal and external customers.<\/li>\n<li style=\"margin: 0px; padding: 0px;\">Soft spoken and a good listener.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0 Click here to Apply online Adexen,\u00a0a company that provides an executive search department to recruit expatriates, repatriates and highly qualified local profiles who can enhance local management teams and&#8230;..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[193],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - 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