{"id":160133,"date":"2022-04-11T09:40:22","date_gmt":"2022-04-11T08:40:22","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=160133"},"modified":"2022-04-11T14:40:47","modified_gmt":"2022-04-11T13:40:47","slug":"baobab-microfinance-bank-ongoing-job-vacancy-apply-now","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/baobab-microfinance-bank-ongoing-job-vacancy-apply-now.html","title":{"rendered":"Baobab Microfinance Bank Ongoing Job Vacancy &#8211; Apply Now!"},"content":{"rendered":"<p>Baobab Microfinance Bank is the leading digital financial inclusion group focusing on serving individuals, micro and small businesses in Africa and China. Our mission is to unleash the potential of our clients offering them simple and easy to use financial services.Founded in 2005 as Microcred, today Baobab has over a million customers and 3,800 employees operating in Burkina Faso, China, Democratic Republic of Congo, Ivory Coast, Madagascar, Mali, Nigeria, Senegal, Tunisia and Zimbabwe. We are recruiting to fill the position below:<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title: Assistant Call Centre Agent Manager<\/strong><br \/>\n<strong>Location:\u00a0<\/strong>Lagos<br \/>\n<strong>Employment Type:<\/strong> Full-time<br \/>\n<strong>Reporting Line:<\/strong> Business Development \/ Marketing Unit<\/p>\n<p><strong>Responsibilities:<\/strong><\/p>\n<ul>\n<li>Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.<\/li>\n<li>Ensuring agents understand and comply with all call center objectives, performance standards, and policies.<\/li>\n<li>Answering agent questions regarding best practices or difficult calls.<\/li>\n<li>Identifying operational issues and suggesting possible improvements.<\/li>\n<li>Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.<\/li>\n<li>Preparing reports and analyzing data to assist management as they determine call center goals.<\/li>\n<\/ul>\n<p><strong>Education, Experience, and Licensing:<\/strong><br \/>\n<strong>Requirements:<\/strong><\/p>\n<ul>\n<li>A university \/ College Degree is an asset.<\/li>\n<li>3 &#8211; 4 Years experience as a Supervisor<\/li>\n<li>Previous customer service experience\/call centre agents are preferred especially in particular industry.<\/li>\n<\/ul>\n<p><strong>Other Requirements:<\/strong><\/p>\n<ul>\n<li>Call center, customer service, 3 years supervisory experience<\/li>\n<li>Proficiency with technology, especially computers, software applications, and phone systems.<\/li>\n<li>Exceptional verbal and written communication skills.<\/li>\n<li>Strong understanding of company products, policies, and services.<\/li>\n<li>Ability to coach, train, and motivate employees and evaluate their performance.<\/li>\n<li>Excellent problem-solving, leadership, and customer service skills.<\/li>\n<li>Analytical, efficient, and thorough.<\/li>\n<li>Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.<\/li>\n<\/ul>\n<p><strong>Qualifications \/ Skills:<\/strong><\/p>\n<ul>\n<li>Verbal communication<\/li>\n<li>Phone skills<\/li>\n<li>Listening<\/li>\n<li>Data entry skills<\/li>\n<li>People skills<\/li>\n<li>Informing<\/li>\n<li>Customer focus<\/li>\n<li>Customer service<\/li>\n<li>Attention to detail<\/li>\n<li>Professionalism<\/li>\n<li>Multi-tasking.<\/li>\n<\/ul>\n<p><strong>To Apply:<\/strong><br \/>\nInterested and qualified candidates should send their Resume to:\u00a0<a href=\"mailto:fmaidugu@baobabgroup.com\" target=\"_blank\" rel=\"noopener\"><strong>fmaidugu@baobabgroup.com<\/strong><\/a>\u00a0and copy to:\u00a0<a href=\"mailto:hrnigeria@baobabgroup.com\" target=\"_blank\" rel=\"noopener\"><strong>hrnigeria@baobabgroup.com<\/strong><\/a>\u00a0using the Job title as the subject of the mail.<\/p>\n<div>\n<p><strong>Application Deadline: <\/strong>25th April, 2022.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Baobab Microfinance Bank is the leading digital financial inclusion group focusing on serving individuals, micro and small businesses in Africa and China. Our mission is to unleash the potential of&#8230;..<\/p>\n","protected":false},"author":10165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[1641,43],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Baobab Microfinance Bank Ongoing Job Vacancy - Apply Now! - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"Baobab Microfinance Bank is the leading digital financial inclusion group focusing on serving individuals, micro and small businesses in Africa and China.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistnigeria.com\/baobab-microfinance-bank-ongoing-job-vacancy-apply-now.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dozie Nze\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistnigeria.com\/baobab-microfinance-bank-ongoing-job-vacancy-apply-now.html\",\"url\":\"https:\/\/joblistnigeria.com\/baobab-microfinance-bank-ongoing-job-vacancy-apply-now.html\",\"name\":\"Baobab Microfinance Bank Ongoing Job Vacancy - Apply Now! 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