{"id":162067,"date":"2022-05-27T08:40:02","date_gmt":"2022-05-27T07:40:02","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=162067"},"modified":"2022-05-27T22:38:04","modified_gmt":"2022-05-27T21:38:04","slug":"lorache-consulting-limited-recent-job-recruitment-apply-now-14","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/lorache-consulting-limited-recent-job-recruitment-apply-now-14.html","title":{"rendered":"Lorache Consulting Limited Recent Job Recruitment &#8211; Apply Now!"},"content":{"rendered":"<p>Lorache Consulting Limited &#8211; Our client, a financial service provider, is recruiting to fill the position below:<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title: Telesales Agent<\/strong><br \/>\n<strong>Location:\u00a0<\/strong>Lekki, Lagos<br \/>\n<strong>Employment Type:<\/strong> Full-time<br \/>\n<strong>Sector:<\/strong> Digital Bank<\/p>\n<p><strong>Job Description:<\/strong><\/p>\n<ul>\n<li>Our client needs a well-spoken Telesales agent to be responsible for soliciting sales over the telephone. The Telesales agent&#8217;s responsibilities include contacting potential customers, reading from a prescribed script, focusing on member-centric needs to close sales and documenting members\u2019 information, transactions and reactions.<\/li>\n<\/ul>\n<p><strong>Responsibilities:<\/strong><\/p>\n<ul>\n<li>Contact potential or existing members to inform them about a product or service<\/li>\n<li>Answer questions about products or the company<\/li>\n<li>Ask questions to understand customer requirements and close sales<\/li>\n<li>Direct prospects member&#8217;s information in the database to the field sales agents<\/li>\n<li>Handle grievances to preserve the company\u2019s reputation<\/li>\n<li>Go \u201cone more\u201d to meet sales quota and facilitate future sales Listen to the members\u2019 needs to generate repeat sales.<\/li>\n<li>Gather and document members\u2019 information on transactions and reactions to products.<\/li>\n<li>Keep up to date on all products\u2019 knowledge and information<\/li>\n<li>Pursue promising leads with persuasion and persistence<\/li>\n<li>Assist in resolving member complaints\/disputes<\/li>\n<li>Commit to team and individual quotas\/goals<\/li>\n<li>Meet company expectations for excellent customer service<\/li>\n<li>Maintain a friendly, professional tone at all times<\/li>\n<\/ul>\n<p><strong>Daily activities:<\/strong><\/p>\n<ul>\n<li>You are expected to be punctual, Deliver your work within the stipulated requirement for your role consistently. You shouldn\u2019t miss deadlines or do things late.<\/li>\n<li>You are required to maintain a professional competency in confidentiality and work ethics especially in data and information security.<\/li>\n<li>A keen attention to detail is expected from you when dealing with member information to avoid legal consequences, breach in policy, and communicating the wrong information.<\/li>\n<li>You are expected to attend to all members assigned to you.<\/li>\n<li>You are expected to adopt a creative approach to problem solving as expected in a startup environment, certain tasks are not entirely spelt out but it\u2019s expected you take initiative in completing these tasks.<\/li>\n<\/ul>\n<p><strong>Calls:<\/strong><\/p>\n<ul>\n<li>All calls must be handled with courtesy, professionalism and highest quality expected of our representative.<\/li>\n<li>All call scripts must be adhered to, and all calls must be handled in a timely manner applying the mandatory call.<\/li>\n<li>You are expected to make a minimum of 100 calls per day.<\/li>\n<li>You are expected to respond to members via channels assigned to you.<\/li>\n<\/ul>\n<p><strong>Chats:<\/strong><\/p>\n<ul>\n<li>All chats are expected to meet our required standard, and chat etiquette must be followed.<\/li>\n<li>All chats must be acknowledged within 5 minutes and all queries must be solved immediately (where partners are not involved).<\/li>\n<li>All available macros and provided replies relating to the respective chat must be applied.<\/li>\n<li>All chats must be handled with courtesy, professionalism and highest quality expected of our representative.<\/li>\n<\/ul>\n<p><strong>Notes:<\/strong><\/p>\n<ul>\n<li>You are expected to preview Members&#8217; accounts and Notes associated with those accounts to understand logged information about members.<\/li>\n<li>Reports &amp; Meetings<\/li>\n<li>You are also required to provide the relevant information of your work in proper detail during Standups<\/li>\n<\/ul>\n<p><strong>Requirements:<\/strong><\/p>\n<ul>\n<li>Proven experience (minimum of 2 years) as telesales or other sales \/ customer service role<\/li>\n<li>Proven track record of successfully meeting sales quota preferably over the phone<\/li>\n<li>Problem solver, perfect written and spoken communication<\/li>\n<li>Analytical profile with experience in customer service, telemarketing, customer experience.<\/li>\n<li>Joy in building things from scratch, if something needs to get done you are reliable to provide solutions.<\/li>\n<li>Comfort in ambiguity, you seek adventure and an accelerated career path.<\/li>\n<li>Ready to get your hands dirty, because you will have to \u201croll up your sleeves\u201d!<\/li>\n<li>Willingness to work weekends, occasional holidays, and outside of standard 9-5 business hours Fluency in English and other Nigerian languages.<\/li>\n<li>An empathetic, inclusive and curious attitude<\/li>\n<li>Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems Cool-tempered and able to handle rejection Great sales ability.<\/li>\n<li>Ability and willingness to learn about products and services specifications and benefits Patient and friendly personality<\/li>\n<\/ul>\n<p><strong>Team player:<\/strong><\/p>\n<ul>\n<li>Outstanding telephone etiquettes<\/li>\n<li>Ability to manage stressful situations and strict deadlines<\/li>\n<li>Highly motivated individual<\/li>\n<li>Ability to work independently and collaboratively<\/li>\n<\/ul>\n<p><b>To Apply:<\/b><br \/>\nInterested and qualified candidates should send their CV to:\u00a0<strong><a href=\"mailto:lorachevacancy@gmail.com\" target=\"_blank\" rel=\"noopener\">lorachevacancy@gmail.com<\/a><\/strong>\u00a0using the Job Title as the subject of the mail.<\/p>\n<p><strong>Application Deadline: <\/strong>5th June, 2022.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lorache Consulting Limited &#8211; Our client, a financial service provider, is recruiting to fill the position below: &nbsp; &nbsp; &nbsp; &nbsp; Job Title: Telesales Agent Location:\u00a0Lekki, Lagos Employment Type: Full-time&#8230;..<\/p>\n","protected":false},"author":10165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[63],"tags":[3055],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Lorache Consulting Limited Recent Job Recruitment - Apply Now! 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