Our client in the Telecommunication Industry need qualified candidates to feel the above position.<\/p>\n
ROLES AND RESPONSIBILITY<\/strong> EDUCATIONAL AND SKILLS<\/strong> Qualified candidates should send their resumes in an MsWord format to: contact@gvapartners.com.<\/strong><\/p>\n PLEASE, ENSURE YOU STATE THE POSITION YOU ARE APPLYING FOR AS THE SUBJECT OF YOUR MAIL.<\/p>\n","protected":false},"excerpt":{"rendered":" Our client in the Telecommunication Industry need qualified candidates to feel the above position. ROLES AND RESPONSIBILITY \u2022 Management and Monitoring of Data Centre 24 * 7 \u2022 Faults and…..<\/p>\n","protected":false},"author":7487,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[72],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"\n
\n\u2022 Management and Monitoring of Data Centre 24 * 7
\n\u2022 Faults and request resolution on applications, system availability, backup & restore for internal customers.
\n\u2022 Effective monitoring of the status and performance of data center environment \u2013 power, air conditioning, fire alarm system and physical environment
\n\u2022 Monitor backups using backup detail schedule and tools
\n\u2022 Log an incident for all backups detected with errors and send sms out for all backup failures.
\n\u2022 Managing backup tapes and its offsite storage to improve data availability and reliability
\n\u2022 Prompt identification of problems in the IS environment and advise responsible authority according to standby roasters and escalation procedures.
\n\u2022 Managing the stores, Cage area, DMZ and controlling the inventory therein
\n\u2022 Managing and controlling of the staging areas and the introduction of new infrastructure into production areas
\n\u2022 Physical inspection and reporting on data center Uniflair AC, Windows servers, UNIX servers and frames, Storage, fire alarms, etc.
\n\u2022 Data center access control management in line with defined change management procedures.
\n\u2022 Prompt identification of unorganized and messy cables cabling management and standards maintenance.
\n\u2022 Data center environmental condition monitoring (temperature, humidity, and power) using the tool available for temperature measurement.
\n\u2022 Communication and escalation processes and procedures as well as the expectations for this function.
\n\u2022 Notify IS support staff of critical events within their environments, proactively and interactively.<\/p>\n
\n\u2022 Minimum of a Bachelor\u2019s Degree or equivalent science\/Engineering related
\n\u2022 ITIL Foundation Certification.
\n\u2022 Working knowledge of Incident Management process, Change management and Service Desk function in line with ITIL standards.
\n\u2022 Good knowledge of Event Management and Problem management with ITIL standards
\n\u2022 Good knowledge of how to use remedy application effectively.
\n\u2022 Effective and Efficient Quality Customer Service
\n\u2022 Good knowledge of escalation process.
\n\u2022 Effective Communication Skills
\n\u2022 Interpersonal and team work skills.
\n\u2022 Customer focused and open minded.
\n\u2022 High level of commitment, accountability, integrity, assertiveness, innovation, confidence, can-do attitude and attention to detail.<\/p>\n