{"id":165334,"date":"2022-08-02T09:30:36","date_gmt":"2022-08-02T08:30:36","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=165334"},"modified":"2022-08-02T21:38:41","modified_gmt":"2022-08-02T20:38:41","slug":"airtel-nigeria-airtel-networks-limited-current-job-opportunity-apply-now-4","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/airtel-nigeria-airtel-networks-limited-current-job-opportunity-apply-now-4.html","title":{"rendered":"Airtel Nigeria (Airtel Networks Limited) Current Job Opportunity – Apply Now!"},"content":{"rendered":"
Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services. We are recruiting to fill the position below:<\/p>\n
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Job Title: Lead, Automation and Self-Service<\/strong> Job Purpose:<\/strong><\/p>\n Key Accountabilities:<\/strong> Develop content and menu modifications for enhanced experience on the IVR, USSD and Web self-care platform:<\/p>\n Ensure increased Utilization of Self-service Channels leading to reduction in calls to the call center (IVR, USSD, Web self-care):<\/p>\n Application Access Management:<\/strong><\/p>\n Generate monthly activity and traffic reports for self-service (IVR and USSD) for the purpose of tracking and enhancing customer experience:<\/p>\n Policy and change management for applications:<\/strong><\/p>\n Education & Experience:<\/strong><\/p>\n Skills & Competencies:<\/strong><\/p>\n
\nLocation:<\/strong>\u00a0Lagos, Nigeria
\nJob type:<\/strong> Full-time
\nLevel:<\/strong> Mid-Senior level<\/p>\n\n
\nReduce cost to serve:<\/p>\n\n
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