{"id":169004,"date":"2022-10-14T08:50:34","date_gmt":"2022-10-14T07:50:34","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=169004"},"modified":"2022-10-14T21:15:42","modified_gmt":"2022-10-14T20:15:42","slug":"nicole-sinclair-consulting-current-job-opportunity-apply-now-5","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/nicole-sinclair-consulting-current-job-opportunity-apply-now-5.html","title":{"rendered":"Nicole Sinclair Consulting Current Job Opportunity &#8211; Apply Now!"},"content":{"rendered":"<p>Nicole Sinclair Consulting &#8211; Our client, a Telecommunications Company, is recruiting suitable candidates to fill he position below:<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title: Customer Service \/ Sales Agent<\/strong><br \/>\n<strong>Location:\u00a0<\/strong>Lekki \/ Ikate, Lagos<br \/>\n<strong>Employment Type:<\/strong> Full-time<\/p>\n<p><strong>Responsibilities:<\/strong><\/p>\n<ul>\n<li>Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services<\/li>\n<li>Perform informal and formal needs assessments for each customer to recommend appropriate goods and services<\/li>\n<li>Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease<\/li>\n<li>Maintain a neat and clean appearance to represent a positive image of the company and its brand at all times<\/li>\n<li>Participate in training and professional development and put new skills to immediate and meaningful use<\/li>\n<li>Foster a positive and pleasant working relationship with members of the customer service sales team<\/li>\n<li>Familiarize yourself with current information about services and products available for customers<\/li>\n<li>Accurately record customer demographics, sales orders, or other information digitally or in written form<\/li>\n<li>Communicate with clients in Spanish or other local languages or refer them to a capable member of the team<\/li>\n<li>Identify and assess customers\u2019 needs to achieve satisfaction<\/li>\n<li>Build sustainable relationships and trust with customer accounts through open and interactive communication<\/li>\n<li>Provide accurate, valid and complete information by using the right methods\/tools<\/li>\n<li>Meet personal\/customer service teamsales targets and call handling quotas<\/li>\n<li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution<\/li>\n<li>Keep records of customer interactions, process customer accounts, and file documents<\/li>\n<li>Follow communication procedures, guidelines, and policies<\/li>\n<li>Take the extra mile to engage customers<\/li>\n<li>Deal directly with customers either by telephone, electronically or face to face<\/li>\n<li>Respond promptly to customer inquiries<\/li>\n<li>Handle and resolve customer complaints<\/li>\n<li>Obtain and evaluate all relevant information to handle product and service inquiries<\/li>\n<li>Provide pricing information<\/li>\n<li>Perform customer verifications<\/li>\n<li>Set up new customer accounts<\/li>\n<li>Process orders, forms, applications and requests<\/li>\n<li>Organize workflow to meet customer timeframes<\/li>\n<li>Direct requests and unresolved issues to the designated resource<\/li>\n<li>Manage customers&#8217; accounts.<\/li>\n<li>Keep records of customer interactions and transactions<\/li>\n<li>Record details of inquiries, comments, and complaints<\/li>\n<li>Record details of actions taken.<\/li>\n<li>Prepare and distribute customer activity reports<\/li>\n<li>Maintain customer databases<\/li>\n<li>Communicate and coordinate with internal departments.<\/li>\n<\/ul>\n<p><strong>Requirements<\/strong><\/p>\n<ul>\n<li>At least a B.Sc in Marketing or another related field.<\/li>\n<li>3-5+ years c, preferably from customer service field.<\/li>\n<li>Experience in the IT industry will be an added advnateg<\/li>\n<li>Knowledge of IT and telecoms industry an added advantage<\/li>\n<li>Good personal presentation and professionalism<\/li>\n<li>Good organization and prioritization skills<\/li>\n<li>Strong administrative skills<\/li>\n<li>Good verbal and written communication skills<\/li>\n<li>Confident presentation skills<\/li>\n<li>Strong interpersonal skills<\/li>\n<li>Ability to work under pressure and to strong targets<\/li>\n<li>The ability to manage own workload<\/li>\n<li>Ability to use initiative to work alone.<\/li>\n<\/ul>\n<p><strong>To Apply<\/strong><br \/>\nInterested and qualified candidates should:<br \/>\n<a href=\"http:\/\/www.jobs.nicolesinclair.com\/job\/application\/?role=Customer%20Service%20Sales%20%28lekki\/ikate%29&amp;role_id=542\" target=\"_blank\" rel=\"noopener\"><strong>Click here to apply online<\/strong><\/a><\/p>\n<p><strong>Application Deadline:<\/strong><br \/>\n27th October, 2022.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nicole Sinclair Consulting &#8211; Our client, a Telecommunications Company, is recruiting suitable candidates to fill he position below: &nbsp; &nbsp; &nbsp; &nbsp; Job Title: Customer Service \/ Sales Agent Location:\u00a0Lekki&#8230;..<\/p>\n","protected":false},"author":10165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[2898],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Nicole Sinclair Consulting Current Job Opportunity - Apply Now! - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"Nicole Sinclair Consulting - Our client, a Telecommunications Company, is recruiting suitable candidates to fill he position below: &nbsp; 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