{"id":170511,"date":"2022-11-10T09:00:56","date_gmt":"2022-11-10T08:00:56","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=170511"},"modified":"2022-11-11T18:14:44","modified_gmt":"2022-11-11T17:14:44","slug":"castel-resources-ongoing-job-vacancy-apply-now-2","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/castel-resources-ongoing-job-vacancy-apply-now-2.html","title":{"rendered":"Castel Resources Ongoing Job Vacancy &#8211; Apply Now!"},"content":{"rendered":"<p>Castel Resources &#8211; Our client, a reputable Firm in Abuja, is recruiting to fill the position below:<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title: Customer Service Manager<\/strong><br \/>\n<strong>Location:\u00a0<\/strong>Gwarimpa, Abuja (FCT)<br \/>\n<strong>Employment Type:<\/strong> Full-time<\/p>\n<p><strong>Job Summary:<\/strong><\/p>\n<ul>\n<li>Our client\u00a0is seeking to hire an experienced Customer Service Manager to provide excellent customer service throughout the organisation.<\/li>\n<\/ul>\n<p><b>Responsibilities:<\/b><\/p>\n<ul>\n<li>Improve customer service experience, create engaged customers and facilitate organic growth<\/li>\n<li>Take ownership of customers issues and follow problems through to resolution<\/li>\n<li>Set a clear mission and deploy strategies focused towards that mission<\/li>\n<li>Develop service procedures, policies and standards<\/li>\n<li>Keep accurate records and document customer service actions and discussions<\/li>\n<li>Analyse statistics and compile accurate reports<\/li>\n<li>Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment<\/li>\n<li>Keep ahead of industry\u2019s developments and apply best practices to areas of improvement<\/li>\n<li>Control resources and utilise assets to achieve qualitative and quantitative targets<\/li>\n<li>Adhere to and manage the approved budget<\/li>\n<li>Maintain an orderly workflow according to priorities.<\/li>\n<\/ul>\n<p><strong>Qualifications:<\/strong><\/p>\n<ul>\n<li>B.Sc \/ HND qualification in Business Administration or a related field.<\/li>\n<li>Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager<\/li>\n<li>Must have 5 years of experience in customer services.<\/li>\n<li>Promixity to gwarimpa is necessary.<\/li>\n<li>Experience in providing customer service support<\/li>\n<li>Excellent knowledge of management methods and techniques<\/li>\n<li>Proficiency in English<\/li>\n<li>Working knowledge of customer service software, databases and tools<\/li>\n<li>Awareness of industry\u2019s latest technology trends and applications<\/li>\n<li>Ability to think strategically and to lead<\/li>\n<li>Strong client-facing and communication skills<\/li>\n<li>Advanced troubleshooting and multi-tasking skills<\/li>\n<li>Customer service orientation.<\/li>\n<\/ul>\n<p><strong>Remuneration:<\/strong><br \/>\nN100,000 Monthly.<\/p>\n<p><b>To Apply:<\/b><br \/>\nInterested and qualified candidates should send their CV to:\u00a0<strong><a href=\"mailto:infocastelhr@gmail.com\">infocastelhr@gmail.com<\/a><\/strong>\u00a0using the Job Title as the subject of the mail.<\/p>\n<p><strong>Application Deadline:<\/strong><br \/>\n25th November, 2022.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Castel Resources &#8211; Our client, a reputable Firm in Abuja, is recruiting to fill the position below: &nbsp; &nbsp; &nbsp; &nbsp; Job Title: Customer Service Manager Location:\u00a0Gwarimpa, Abuja (FCT) Employment&#8230;..<\/p>\n","protected":false},"author":10165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Castel Resources Ongoing Job Vacancy - Apply Now! 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