{"id":170798,"date":"2022-11-16T10:00:06","date_gmt":"2022-11-16T09:00:06","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=170798"},"modified":"2022-11-16T20:20:23","modified_gmt":"2022-11-16T19:20:23","slug":"nicole-sinclair-consulting-recent-job-recruitment-apply-now-2","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/nicole-sinclair-consulting-recent-job-recruitment-apply-now-2.html","title":{"rendered":"Nicole Sinclair Consulting Recent Job Recruitment &#8211; Apply Now!"},"content":{"rendered":"<p>Nicole Sinclair Consulting &#8211; Our client is recruiting suitable candidates to fill the position below:<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title: Customer Experience Agent<\/strong><br \/>\n<strong>Location:\u00a0<\/strong>Victoria Island, Lagos<br \/>\n<strong>Employment Type:<\/strong> Full-time<\/p>\n<p><strong>Job Summary:<\/strong><\/p>\n<ul>\n<li>Our client is in need of a Customer Experience Agent who would offer support to customers who have questions, concerns, problems, or who want to purchase any product or service of the organisation.<\/li>\n<\/ul>\n<p><strong>Responsibilities:<\/strong><\/p>\n<ul>\n<li>To receive customer calls, provide accurate and relevant responses to their enquiries, concerns and\/or complaints<\/li>\n<li>To make post service follow-up calls to understand the level of satisfaction achieved from the organisation&#8217;sin-store experience.<\/li>\n<li>This may require addressing any concerns\/complaints that may arise.<\/li>\n<li>To alert customers of their due services within the framework of the organization&#8217;sstandards.<\/li>\n<li>To identify customer\u2019s needs by probing further to fully understand the nature of their enquiries to be able to offer suitable solutions.<\/li>\n<li>To keep records of all customer interactions\/conversations in a detailed and accurate manner using provided tools<\/li>\n<li>To provide accurate product and service information where needed.<\/li>\n<li>To flag and escalate tickets to the Team lead where necessary Process Improvement.<\/li>\n<li>To make suggestions on how to improve workflow to serve the customer better.<\/li>\n<li>To share ideas on improving team engagements.<\/li>\n<\/ul>\n<p><strong>Competency \/ Skills \/ Requirements:<\/strong><\/p>\n<ul>\n<li>Bachelor\u2019s Degree or it\u2019s equivalent from an accredited university, in any relevant field of study (Arts, Humanities and Social Sciences is an added advantage).<\/li>\n<li>Must possess at least 1 year of experience in Customer service.<\/li>\n<li>Certificate of completion of the compulsory One-year National Youths Service Corps Knowledge and Skills<\/li>\n<li>Outstanding Customer service skills.<\/li>\n<li>Ability to work independently and within a team.<\/li>\n<li>Must possess active listening skills.<\/li>\n<li>Effective problem solving and flexibility skills.<\/li>\n<li>Must possess clear and concise communication skills.<\/li>\n<li>Good time management skills.<\/li>\n<li>Empathy and emotional intelligence.<\/li>\n<li>Must have Knowledge of Microsoft Excel, Google, and all related tools experience.<\/li>\n<\/ul>\n<p><b>To Apply:<\/b><br \/>\nInterested and qualified candidates should:<br \/>\n<strong><a href=\"https:\/\/www.jobs.nicolesinclair.com\/job\/application\/?role=Customer%20Experience%20Agent%20%28VICTORIA%20ISLAND%29&amp;role_id=552\" target=\"_blank\" rel=\"noopener\">Click here to apply online<\/a><\/strong><\/p>\n<p><strong>Application Deadline:<\/strong><br \/>\nNot Specified.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nicole Sinclair Consulting &#8211; Our client is recruiting suitable candidates to fill the position below: &nbsp; &nbsp; &nbsp; &nbsp; Job Title: Customer Experience Agent Location:\u00a0Victoria Island, Lagos Employment Type: Full-time&#8230;..<\/p>\n","protected":false},"author":10165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[2898],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Nicole Sinclair Consulting Recent Job Recruitment - Apply Now! - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"Nicole Sinclair Consulting - Our client is recruiting suitable candidates to fill the position below: &nbsp; &nbsp; &nbsp; &nbsp; Job Title: Customer\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistnigeria.com\/nicole-sinclair-consulting-recent-job-recruitment-apply-now-2.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dozie Nze\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistnigeria.com\/nicole-sinclair-consulting-recent-job-recruitment-apply-now-2.html\",\"url\":\"https:\/\/joblistnigeria.com\/nicole-sinclair-consulting-recent-job-recruitment-apply-now-2.html\",\"name\":\"Nicole Sinclair Consulting Recent Job Recruitment - Apply Now! - Jobs in Nigeria\",\"isPartOf\":{\"@id\":\"https:\/\/joblistnigeria.com\/#website\"},\"datePublished\":\"2022-11-16T09:00:06+00:00\",\"dateModified\":\"2022-11-16T19:20:23+00:00\",\"author\":{\"@id\":\"https:\/\/joblistnigeria.com\/#\/schema\/person\/5aac2b07c5190c0bdf8362a7a77eaf25\"},\"description\":\"Nicole Sinclair Consulting - Our client is recruiting suitable candidates to fill the position below: &nbsp; &nbsp; &nbsp; &nbsp; Job Title: Customer\",\"breadcrumb\":{\"@id\":\"https:\/\/joblistnigeria.com\/nicole-sinclair-consulting-recent-job-recruitment-apply-now-2.html#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/joblistnigeria.com\/nicole-sinclair-consulting-recent-job-recruitment-apply-now-2.html\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/joblistnigeria.com\/nicole-sinclair-consulting-recent-job-recruitment-apply-now-2.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/joblistnigeria.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Nicole Sinclair Consulting Recent Job Recruitment &#8211; Apply Now!\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/joblistnigeria.com\/#website\",\"url\":\"https:\/\/joblistnigeria.com\/\",\"name\":\"Joblistnigeria.com - Jobs in Nigeria\",\"description\":\"JOBS IN NIGERIA - Joblist Nigeria - Nigerian Job Vacancy\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/joblistnigeria.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/joblistnigeria.com\/#\/schema\/person\/5aac2b07c5190c0bdf8362a7a77eaf25\",\"name\":\"Dozie Nze\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/joblistnigeria.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/f69ab1b348903293f958ae2d89126d8a?s=96&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/f69ab1b348903293f958ae2d89126d8a?s=96&r=g\",\"caption\":\"Dozie Nze\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Nicole Sinclair Consulting Recent Job Recruitment - Apply Now! - Jobs in Nigeria","description":"Nicole Sinclair Consulting - Our client is recruiting suitable candidates to fill the position below: &nbsp; &nbsp; &nbsp; &nbsp; Job Title: Customer","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/joblistnigeria.com\/nicole-sinclair-consulting-recent-job-recruitment-apply-now-2.html","twitter_misc":{"Written by":"Dozie Nze","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/joblistnigeria.com\/nicole-sinclair-consulting-recent-job-recruitment-apply-now-2.html","url":"https:\/\/joblistnigeria.com\/nicole-sinclair-consulting-recent-job-recruitment-apply-now-2.html","name":"Nicole Sinclair Consulting Recent Job Recruitment - Apply Now! - Jobs in Nigeria","isPartOf":{"@id":"https:\/\/joblistnigeria.com\/#website"},"datePublished":"2022-11-16T09:00:06+00:00","dateModified":"2022-11-16T19:20:23+00:00","author":{"@id":"https:\/\/joblistnigeria.com\/#\/schema\/person\/5aac2b07c5190c0bdf8362a7a77eaf25"},"description":"Nicole Sinclair Consulting - Our client is recruiting suitable candidates to fill the position below: &nbsp; &nbsp; &nbsp; &nbsp; Job Title: Customer","breadcrumb":{"@id":"https:\/\/joblistnigeria.com\/nicole-sinclair-consulting-recent-job-recruitment-apply-now-2.html#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/joblistnigeria.com\/nicole-sinclair-consulting-recent-job-recruitment-apply-now-2.html"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/joblistnigeria.com\/nicole-sinclair-consulting-recent-job-recruitment-apply-now-2.html#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/joblistnigeria.com\/"},{"@type":"ListItem","position":2,"name":"Nicole Sinclair Consulting Recent Job Recruitment &#8211; Apply Now!"}]},{"@type":"WebSite","@id":"https:\/\/joblistnigeria.com\/#website","url":"https:\/\/joblistnigeria.com\/","name":"Joblistnigeria.com - Jobs in Nigeria","description":"JOBS IN NIGERIA - Joblist Nigeria - Nigerian Job Vacancy","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/joblistnigeria.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/joblistnigeria.com\/#\/schema\/person\/5aac2b07c5190c0bdf8362a7a77eaf25","name":"Dozie Nze","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/joblistnigeria.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/f69ab1b348903293f958ae2d89126d8a?s=96&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f69ab1b348903293f958ae2d89126d8a?s=96&r=g","caption":"Dozie Nze"}}]}},"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2lH8T-IqO","_links":{"self":[{"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/posts\/170798"}],"collection":[{"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/users\/10165"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/comments?post=170798"}],"version-history":[{"count":0,"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/posts\/170798\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/media?parent=170798"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/categories?post=170798"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/tags?post=170798"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}