{"id":1710,"date":"2009-08-23T01:47:03","date_gmt":"2009-08-23T00:47:03","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=1710"},"modified":"2010-10-17T13:39:03","modified_gmt":"2010-10-17T12:39:03","slug":"gm-customer-care-mtn-nigeria-2","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/gm-customer-care-mtn-nigeria-2.html","title":{"rendered":"GM Customer Care: MTN Nigeria Vacancy"},"content":{"rendered":"<p><strong style=\"font-weight: bold;\">MTN, <\/strong>Africa&#8217;s leading network\u00a0 is currently recruiting for\u00a0<strong style=\"font-weight: bold;\">General Manager Customer Care (Online)<\/strong>. The candidate will be reporting to the Customer Relations Executive.<\/p>\n<p>The ideal candidate will have a First Degree in Social Sciences or a numerate discipline Post-graduate degree or an MBA will be an added advantage and 12- 15 years of Experience.<\/p>\n<p>General Manager Customer Care (Online)<\/p>\n<p><strong style=\"font-weight: bold;\">Job Description<\/strong>:<\/p>\n<ul>\n<li>Develop strategies for Online Customer Support.<\/li>\n<li>Develop strategies for Customer Retention management.<\/li>\n<li>Develop people management strategies\/framework for the online department in line with the Divisional and the organizational People Management Framework (PMF).<\/li>\n<li>Monitor the effectiveness of the strategies (People, Customer support &amp; Retention).<\/li>\n<li>Oversee the management of the Online Customer Assistance Centers (OCAC).<\/li>\n<li>Responsible for ensuring adequate support is provided for the OCAC Operations.<\/li>\n<li>Monitor and measure the performance of the OCAC.<\/li>\n<li>Oversee Customer segmentation activities within the OCAC and ensure competitiveness.<\/li>\n<li>Defining of the relevant policies and procedures for all customer support processes.<\/li>\n<li>Provide Mentoring &amp; Coaching support to direct reports.<\/li>\n<\/ul>\n<p><strong style=\"font-weight: bold;\">Job Conditions:<\/strong> Normal MTN working conditions. Minimum qualification is 2.2 or equivalent<\/p>\n<p><strong style=\"font-weight: bold;\">Required Skills:<\/strong><\/p>\n<ul>\n<li>12- 15 years of Experience with University Degree and an advance degree.<\/li>\n<li>6+ years leadership\/management Experience.<\/li>\n<li>Previous exposure to a Contact Center within the telecommunications industry is critical.<\/li>\n<li>Experience in Managing Medium to Large contact center is important.<\/li>\n<\/ul>\n<p>Apply Directly on MTN website<\/p>\n<p>This offer ends on This vacancy expires on 1\/9\/2009<\/p>\n","protected":false},"excerpt":{"rendered":"<p>MTN, Africa&#8217;s leading network\u00a0 is currently recruiting for\u00a0General Manager Customer Care (Online). The candidate will be reporting to the Customer Relations Executive. 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