{"id":182195,"date":"2023-06-19T10:40:52","date_gmt":"2023-06-19T09:40:52","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=182195"},"modified":"2023-06-20T22:50:35","modified_gmt":"2023-06-20T21:50:35","slug":"ced-africa-limited-current-job-opportunity-apply-now","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/ced-africa-limited-current-job-opportunity-apply-now.html","title":{"rendered":"CED Africa Limited Current Job Opportunity &#8211; Apply Now!"},"content":{"rendered":"<p>CED Africa, a custom electronic distribution company, is recruiting to fill the position below:<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title: Retail Sales Manager<\/strong><br \/>\n<strong>Location: <\/strong>Lagos<br \/>\n<strong>Employment Type:<\/strong> Full-time<\/p>\n<p><strong>Principal Duties and Responsibilities<\/strong><br \/>\nFinancial:<\/p>\n<ul>\n<li>Responsible for delivering sales revenue targets for the assigned CED Of\ufb02ine Retail Store.<\/li>\n<li>Responsible for the operations and pro\ufb01t targets of the store by ensuring store costs and managed effectively and within budget.<\/li>\n<li>Responsible for meeting and surpassing the weekly &amp; monthly CRM sales targets for the retail store including but not limited to DEMO Presentation, Consulting, and Closing deals\/accounts.<\/li>\n<\/ul>\n<p><strong>Customer:<\/strong><\/p>\n<ul>\n<li>Responsible for the Retail Store Walk-through presentation and sales pitch including but not limited to customer order processing, customer design support and customer technical training.<\/li>\n<li>Partner with marketing to build, plan and execute key events to engage with partners and support the overall marketing and sales efforts.<\/li>\n<li>Develop and implement a Retail Sales Plan with Partners\/distributors.<\/li>\n<li>Communicate new product developments to new and existing partners on a regular basis.<\/li>\n<li>Engage with strategic partners to ensure alignment and successful execution of sales plans and support activities as well as ensuring effective growth strategies are in place for customers.<\/li>\n<li>Provide feedback on the security market data, such as competitive, channel program needs, and technical issues that affect success in the market.<\/li>\n<\/ul>\n<p><strong>Order Fulfillment:<\/strong><\/p>\n<ul>\n<li>Conducts regular audits of transaction details to ensure all order processing maintains the required accuracy, customer service, and quality standards.<\/li>\n<li>Respond to request from internal and external customers to expedite order, correct errors, or investigate issues arising from products delivered.<\/li>\n<li>Overseeing daily order fulfillment activities, including order processing, picking, packing, and shipping preparation.<\/li>\n<li>Developing standard operating procedures (SOPs) for inventory control, logistics management, and order fulfillment to meet operational goals.<\/li>\n<\/ul>\n<p><strong>Store Facility Management:<\/strong><\/p>\n<ul>\n<li>Managing the upkeep of equipment and supplies to meet health and safety standards.<\/li>\n<li>Monitor and manage the major assets and technologies within the workplace to ensure maximum return on investment.<\/li>\n<li>Inspecting buildings\u2019 structures to determine the need for repairs or renovations.<\/li>\n<li>Collaborating with building owners and upper management on budgeting for facilities needs.<\/li>\n<\/ul>\n<p><strong>Customer Experience Management:<\/strong><\/p>\n<ul>\n<li>Coordinate after sales functions including deliveries, collections and warranty claims in order to optimize customer satisfaction within budget constraints.<\/li>\n<li>Contribute as a member of management to CED\u2019 strategic planning and decision making.<\/li>\n<li>Maintain a business development plan covering sales, revenue and expense controls for existing products and services to support the growth and sustainability of the business.<\/li>\n<li>Ensure prompt resolution of any customer complaints about product quality.<\/li>\n<li>Identify potential problems and take proactive steps to protect the company against bad debt and potential financial risks.<\/li>\n<li>Work in collaboration with Finance and Accounting to ensure that all payments are appropriately accounted for and that confiscations are undertaken if required.<\/li>\n<li>Implement and maintain systems and processes that will effectively eliminate error, increase response time, improve communication and record outcomes in relation to all aspects of the customer experience.<\/li>\n<li>Manage customer accounts to ensure tracking of all actions taken in relation to each customer.<\/li>\n<li>Ensure that all invoicing\/payment, delivery and warranty transactions are managed in accordance with company policy, are up-to-date, accurately recorded and reviewed regularly to identify potential issues.<\/li>\n<li>Ensure the preparation of accurate reports to summarize outcomes in relation to collections, deliveries and customer satisfaction metrics for the management team and make recommendations for improvement.<\/li>\n<li>Establish and maintain contact with clients and potential clients to assess satisfaction and optimize opportunities for further sales.<\/li>\n<li>Maintain a strong customer focus to improve the sales experience.<\/li>\n<li>Ensure management of all incoming and outgoing queries (including Facebook, email, phone) to provide a positive customer experience, promote the company brand and encourage further sales.<\/li>\n<li>Develop campaigns to promote CED\u2019 products and services.<\/li>\n<li>Track and record outcomes in terms of customer satisfaction with the quality of the company\u2019s products and services and proactively recommend improvements where required.<\/li>\n<li>Generate sales leads and liaise with the sales teams to ensure follow up.<\/li>\n<li>Undertake employee management in order to deliver quality performance outcomes across the sales department.<\/li>\n<li>Manage, develop, coach, control, and motivate the after sales team to develop their skill to ensure that a high professional standard is achieved and performance targets are met.<\/li>\n<li>Ensure there is a mechanism in place to monitor individual performance, assess progress and provide feedback to support individual development.<\/li>\n<li>Assess the strengths and weaknesses of the after sales team and manage the program accordingly, including undertaking recruitment and coordinating training as required.<\/li>\n<li>Always act in a manner consistent with CED\u2019 values.<\/li>\n<li>Comply with the HAUSBA\u2019 standards of conduct and all applicable policies and legislation.<\/li>\n<\/ul>\n<p><strong>Customer Support \/ After Sales:<\/strong><\/p>\n<ul>\n<li>Ensure customers are 100% satisfied.<\/li>\n<li>Optimizing all aspects of the after sales experience for the customer and maintaining customer relationships to measure satisfaction and encourage future sales.<\/li>\n<li>Maintain a business development plan covering sales, revenue and expense controls for existing products and services to support the growth and sustainability of the business.<\/li>\n<li>Establish and maintain contact with clients and potential clients to assess satisfaction and optimize opportunities for further sales.<\/li>\n<li>Manage customer accounts to ensure tracking of all actions taken in relation to each customer.<\/li>\n<li>Track and record outcomes in terms of customer satisfaction with the quality of the company\u2019s products and services and proactively recommend improvements.<\/li>\n<\/ul>\n<p><strong>\u00a0Store Inventory:<\/strong><\/p>\n<ul>\n<li>Manage warehouse operations in a way that best suits the company\u2019s vision and policies.<\/li>\n<li>Modernize\u00a0\u00a0inventory and fulfillment operations and use best\u00a0\u00a0warehouse procedures.<\/li>\n<li>Oversee receipt and proper storage of warehouse products.<\/li>\n<li>Control and verify\u00a0\u00a0the inventory level by conducting regular physical counts and reconciling with the data system.<\/li>\n<li>Manage\u00a0\u00a0the warehouse\u2019s physical conditions.<\/li>\n<li>Safeguarding the warehouse content by establishing procedures and protocols for proper storage and fulfillment process.<\/li>\n<li>Working directly with the sales manager to oversee and prioritize\u00a0the distribution of outgoing orders and oversee staff meet their goals.<\/li>\n<li>Coordinate\u00a0\u00a0with the shipping\/logistics supervisor and manager to schedule outbound orders.<\/li>\n<li>Work directly with the purchasing department to ensure proper stocking levels are maintained.<\/li>\n<li>Process returned goods and ensure all return processes are completed correctly and efficiently.<\/li>\n<\/ul>\n<p><strong>Sales:<\/strong><\/p>\n<ul>\n<li>Analyze sales and revenue reports and make forecasts.<\/li>\n<li>Keep abreast of market trends to determine the need for improvements in the store.<\/li>\n<li>Seek ways to better promote the store, the product line and service within the store.<\/li>\n<li>Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.<\/li>\n<li>Creating business strategies to attract new customers, expand store traffic, and enhance profitability.<\/li>\n<li>Achieving growth and hitting sales targets by successfully managing the store sales team.<\/li>\n<li>Designing and implementing a strategic sales plan that expands company\u2019s customer base and ensure its strong presence.<\/li>\n<li>Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives.<\/li>\n<\/ul>\n<p><strong>Requirements<\/strong><\/p>\n<ul>\n<li>Candidates should possess an M.Sc Degree with 5 &#8211; 10 years relevant work experience.<\/li>\n<\/ul>\n<p><b>To Apply<\/b><br \/>\nInterested and qualified candidates should:<br \/>\n<strong><a href=\"https:\/\/www.ondemandassessment.com\/link\/index\/JB-LYENU76O1?u=122411\" target=\"_blank\" rel=\"noopener\">Click here to apply online<\/a><\/strong><\/p>\n<p><strong>Application Deadline:\u00a0<\/strong>Not Specified.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>CED Africa, a custom electronic distribution company, is recruiting to fill the position below: &nbsp; &nbsp; &nbsp; &nbsp; Job Title: Retail Sales Manager Location: Lagos Employment Type: Full-time Principal Duties&#8230;..<\/p>\n","protected":false},"author":10165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[43,2964,63],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CED Africa Limited Current Job Opportunity - Apply Now! - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"CED Africa, a custom electronic distribution company, is recruiting to fill the position below: &nbsp; 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