{"id":186060,"date":"2023-09-07T13:30:36","date_gmt":"2023-09-07T12:30:36","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=186060"},"modified":"2023-09-07T07:53:51","modified_gmt":"2023-09-07T06:53:51","slug":"new-incentives-recent-available-job-opportunity-apply-now","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/new-incentives-recent-available-job-opportunity-apply-now.html","title":{"rendered":"New Incentives Recent Available Job Opportunity- Apply Now!"},"content":{"rendered":"<p>New Incentives is a pioneer in a growing movement of giving small incentives to caregivers whose infants get immunized, while increasing awareness of the health benefits of childhood vaccinations. We are recruiting to fill the position below:<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title:\u00a0Customer Service Training Manager<\/strong><br \/>\n<strong>Location:<\/strong>\u00a0North West or North East, Nigeria<br \/>\n<strong>Employment Type:<\/strong> Full-time<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Summary<\/strong><\/p>\n<ul>\n<li>We are seeking a Customer Service Training Manager to support the organization in providing training, coaching, and development for its Field Officers (FOs).<\/li>\n<li>This position will be responsible for assessing customer service gaps, developing and implementing customer service trainings, providing coaching for field officers, and equipping managers to support their direct reports.<\/li>\n<li>The ideal candidate is a self-starter with excellent communication skills and the ability to effectively educate employees at various skill levels.<\/li>\n<li>Success in this role will require a high proficiency in planning, organizing, and implementing trainings. The ability to identify gaps in service delivery and recommend solutions is of the utmost importance. Proficiency in Google Workspace (formerly G Suite) is preferred.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>CSTM Key Duties and Responsibilities<\/strong><\/p>\n<ul>\n<li>Ensures Field Officers are Receiving adequate Training<\/li>\n<li>Holds frequent training sessions with field officers on how best to approach questions\/challenges from beneficiaries.<\/li>\n<li>Ensures field officers are trained on various strategies to improve immunization coverage rates and retention.<\/li>\n<li>Ensures field officers are well-trained on prioritizing day-to-day tasks, time-management, and fulfilling their job responsibilities.<\/li>\n<li>Holds coaching sessions with poor performing field officers.<\/li>\n<li>Trains field officers to treat beneficiaries with dignity and respect, providing actionable tips and real-life scenarios.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Administrative and Field Related Roles<\/strong><\/p>\n<ul>\n<li>Assesses 2 clinics per day and reports back to the Expansion Coordinator via myday regarding their proficiency in customer service.<\/li>\n<li>Performs an in-depth review of field officers customer service, incorporated into training and where relevant protocol recommendations.<\/li>\n<li>Reviews clinic performance dashboards to ensure a comprehensive understanding of KPIs across all clinics.<\/li>\n<li>Reports on areas where refresher trainings are needed for field officers to the Expansion Coordinator.<\/li>\n<li>Visits clinics at least once a week.<\/li>\n<li>Participates and conducts training sessions during field officers trainings.<\/li>\n<li>Carries out any other tasks issued by the Expansion Coordinator.<\/li>\n<li>Manages a system to track beneficiary and non-beneficiary feedback and complaints.<\/li>\n<li>Develops and implement trainings on customer service and importance of good treatment of caregivers<\/li>\n<li>Executes training for managers and field auditors on how to assess customer service gaps.<\/li>\n<li>Equips staff with the skills needed to provide behavioral counseling intervention with beneficiaries. Strengthen and encourage interpersonal communication skills between health workers and the ABAE field officers.<\/li>\n<li>Reviews field officers performance dashboards to ensure a comprehensive understanding of field officers performance.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Key Requirements<\/strong><br \/>\n<strong>Education and Work Experience:<\/strong><\/p>\n<ul>\n<li>B.Sc or equivalent. A Master&#8217;s Degree is a plus.<\/li>\n<li>4 &#8211; 6 years relevant experience working in customer services at the field level.<\/li>\n<li>At least 3 years prior experience working for a non-profit, charitable organization, or INGO.<\/li>\n<li>Has led an expansion activity in the past.<\/li>\n<li>Preferred experience in customer service engagement.<\/li>\n<li>Preferably, a candidate already based in Kano.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Skills and Competencies:<\/strong><\/p>\n<ul>\n<li>Strong communication and interpersonal skills (especially in Hausa)<\/li>\n<li>Excellent budget management skills.<\/li>\n<li>Ability to manage multiple priority tasks<\/li>\n<li>Highly proactive with a very strong sense of accountability<\/li>\n<li>Excellent leadership skills.<\/li>\n<li>Proficiency in MS Word, MS Excel, MS Powerpoint, internet browsers, smartphones and ICT in general. Ability to use Google Doc, Google Sheet, and AppSheet would be a bonus.<\/li>\n<li>Strong customer service and people management skills<\/li>\n<li>Proficient problem-solving skills<\/li>\n<li>Ability to lead effective group training sessions<\/li>\n<li>High ethical standards and integrity<\/li>\n<li>Ability to identify gaps and recommend solutions<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>To Apply<\/strong><\/p>\n<p>Interested and qualified candidates should:<br \/>\n<strong><a href=\"https:\/\/new-incentives.breezy.hr\/p\/082a6b373732-customer-service-training-manager\" target=\"_blank\" rel=\"noopener\">Click here!<\/a><\/strong><\/p>\n<p><strong>Application Deadline: <\/strong>18th September, 2023.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>New Incentives is a pioneer in a growing movement of giving small incentives to caregivers whose infants get immunized, while increasing awareness of the health benefits of childhood vaccinations. We&#8230;..<\/p>\n","protected":false},"author":10165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[35,60],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>New Incentives Recent Available Job Opportunity- Apply Now! - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"New Incentives is a pioneer in a growing movement of giving small incentives to caregivers whose infants get immunized, while increasing awareness of the\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistnigeria.com\/new-incentives-recent-available-job-opportunity-apply-now.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dozie Nze\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistnigeria.com\/new-incentives-recent-available-job-opportunity-apply-now.html\",\"url\":\"https:\/\/joblistnigeria.com\/new-incentives-recent-available-job-opportunity-apply-now.html\",\"name\":\"New Incentives Recent Available Job Opportunity- Apply Now! 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