{"id":187521,"date":"2023-10-09T08:30:16","date_gmt":"2023-10-09T07:30:16","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=187521"},"modified":"2023-10-08T10:55:33","modified_gmt":"2023-10-08T09:55:33","slug":"one-stepahead-consulting-limited-current-job-opportunity-apply-now-2","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/one-stepahead-consulting-limited-current-job-opportunity-apply-now-2.html","title":{"rendered":"One StepAhead Consulting Limited Current Job Opportunity &#8211; Apply Now!"},"content":{"rendered":"<p>One StepAhead Consulting &#8211; Our client is recruiting suitably qualified candidates to fill the position below:<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title: Female Customer Experience Manager<\/strong><br \/>\n<strong>Location:\u00a0<\/strong>Lekki Phase 1, Lagos<br \/>\n<strong>Employment Type:<\/strong> Full-time<\/p>\n<p><strong>Job Summary<\/strong><\/p>\n<ul>\n<li>We are seeking a highly motivated and experienced Female Customer Experience Manager to lead our customer service team and ensure an exceptional experience for our valued clients.<\/li>\n<li>As the Customer Experience Manager, you will play a pivotal role in creating a positive and memorable experience for our customers.<\/li>\n<li>Your responsibilities will encompass managing and training the customer service team, analyzing feedback, and implementing strategies to enhance overall customer satisfaction.<\/li>\n<\/ul>\n<p><strong>Key Duties and Responsibilities<\/strong><\/p>\n<ul>\n<li>Lead, motivate, and mentor the customer service team, fostering a positive and collaborative work environment.<\/li>\n<li>Develop and conduct training programs to ensure team members provide outstanding customer service, including effective communication and conflict resolution skills.<\/li>\n<li>Collect and analyze customer feedback, reviews, and surveys to identify areas for improvement and develop action plans.<\/li>\n<li>Implement strategies to engage with customers, build relationships, and enhance their experience throughout their journey with our company.<\/li>\n<li>Handle escalated customer complaints and issues with professionalism, ensuring swift resolution and customer satisfaction.<\/li>\n<li>Continuously evaluate and improve customer service processes and procedures to streamline operations and enhance efficiency.<\/li>\n<li>Monitor and maintain service quality standards, ensuring consistency and adherence to company policies.<\/li>\n<li>Develop and implement initiatives to improve the overall customer experience, including loyalty programs, personalized services, and special events.<\/li>\n<li>Generate reports on customer service metrics, performance, and trends, presenting findings to senior management.<\/li>\n<li>Collaborate with other departments, such as marketing and sales, to align customer experience strategies with business objectives.<\/li>\n<\/ul>\n<p><strong>Key Requirements<\/strong><\/p>\n<ul>\n<li>Bachelor&#8217;s Degree in Business, Hospitality, or a related field preferred.<\/li>\n<li>Minimum of 5 years experience in customer service management or a similar role, preferably in the hospitality industry.<\/li>\n<li>Excellent leadership and team management skills, with a track record of building and motivating high-performing teams.<\/li>\n<li>Strong communication and interpersonal skills, with the ability to interact effectively with diverse customer demographics.<\/li>\n<li>Exceptional problem-solving and conflict resolution abilities.<\/li>\n<li>Data-driven mindset with the ability to analyze customer data and translate insights into actionable strategies.<\/li>\n<li>Customer-centric approach and a passion for exceeding customer expectations.<\/li>\n<li>Proficiency in customer relationship management (CRM) software and other relevant tools.<\/li>\n<li>Ability to work in a fast-paced and dynamic environment.<\/li>\n<\/ul>\n<p><strong>To Apply<\/strong><br \/>\nInterested and qualified candidates should send their Applications to:\u00a0<strong><a href=\"mailto:info@1stepahead.group\" target=\"_blank\" rel=\"noopener\">info@1stepahead.group<\/a><\/strong>\u00a0using the Job Title as the subject of the email.<\/p>\n<p><strong>Application Deadline: <\/strong>9th October, 2023.<\/p>\n<p><strong>Note:\u00a0<\/strong>Applicant must be able to Commute conveniently.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>One StepAhead Consulting &#8211; Our client is recruiting suitably qualified candidates to fill the position below: &nbsp; &nbsp; &nbsp; &nbsp; Job Title: Female Customer Experience Manager Location:\u00a0Lekki Phase 1, Lagos&#8230;..<\/p>\n","protected":false},"author":10165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[43],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>One StepAhead Consulting Limited Current Job Opportunity - Apply Now! - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"One StepAhead Consulting - Our client is recruiting suitably qualified candidates to fill the position below: &nbsp; 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