{"id":187886,"date":"2023-10-17T08:20:00","date_gmt":"2023-10-17T07:20:00","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=187886"},"modified":"2023-10-16T16:45:32","modified_gmt":"2023-10-16T15:45:32","slug":"quality-foods-africa-limited-current-job-opportunity-apply-now","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/quality-foods-africa-limited-current-job-opportunity-apply-now.html","title":{"rendered":"Quality Foods Africa Limited Current Job Opportunity &#8211; Apply Now!"},"content":{"rendered":"<p>Quality Foods Africa is building quality fast and nutritious food businesses, with a pan African ambition. Our business model is based on bringing leading international quick service brands to Africa and ensuring their commercial success, a strategy that unites customers, shareholders, franchisors and our staff. We are recruiting to fill the position below:<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title: Customer Success \/ Call Centre Executive<\/strong><br \/>\n<strong>Location:\u00a0<\/strong>Lagos<br \/>\n<strong>Job type:<\/strong> Full Time<\/p>\n<p><strong>Job Role<\/strong><\/p>\n<ul>\n<li>The ideal candidate is to be the trusted advisor to customers while partnering with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the customer life cycle.<\/li>\n<li>Customer Success Executive is responsible for retention, adoption, and expansion of the brands with an assigned base of customers.<\/li>\n<li>In summary the top priority for this role is to ensure high-quality experience for our customers, resulting in their satisfaction and advocacy<\/li>\n<\/ul>\n<p><strong>Job Responsibilities<\/strong><\/p>\n<ul>\n<li>Manage relationships with customers to maintain overall customer health and growth.<\/li>\n<li>Meet and exceed retention goals.<\/li>\n<li>Leverage relationships with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities.<\/li>\n<li>Be a spokesperson for the brands with the customer \u2013 share our digital transformation vision<\/li>\n<li>Maintain high customer satisfaction and ensure that customers act as the brands\u2019 advocates.<\/li>\n<li>Organize and orchestrate cross functional resources to fulfill customer requirements, and proactively engage in helping customer business success.<\/li>\n<li>Participate in on-boarding activities and product demonstrations post purchase.<\/li>\n<li>Be the voice of the customer back to our Product organization, communicate trending customer feedback and ideas.<\/li>\n<li>Telemarketing ( staffs are expected to cross sell and Upsell with targets given every month.\n<ul>\n<li>Inbound calls<\/li>\n<li>Outbound calls<\/li>\n<li>Email Resolution<\/li>\n<\/ul>\n<\/li>\n<li>Response to life chat ( Whatsapp,Google review).<\/li>\n<li>Be the first point of escalation for response to all our social media pages, escalated by the digital marketer.<\/li>\n<\/ul>\n<p><strong>Requirements<\/strong><\/p>\n<ul>\n<li>Bachelor&#8217;s Degree in Business, Management, Communications, IT, Telecommunications, or other related degree; or equivalent combination of education and experience.<\/li>\n<li>Minimum of 2 years Experience as a Call Centre Agent.<\/li>\n<li>Customer retention and growth experience.<\/li>\n<li>Understand Customer Journey.<\/li>\n<li>Customer satisfaction oriented.<\/li>\n<li>Exceptional professional communication skills.<\/li>\n<li>Strong administration, analytical and organizational skills, with a systematic approach to problems.<\/li>\n<li>Strong networking &amp;amp; relationship building skills.<\/li>\n<li>Self-driven, able to work independently as well as a good team player.<\/li>\n<\/ul>\n<p><strong>To Apply<\/strong><br \/>\nInterested and qualified candidates should send their CV to:\u00a0<strong><a href=\"mailto:recruitment@qfafrica.com\" target=\"_blank\" rel=\"noopener\">recruitment@qfafrica.com<\/a><\/strong>\u00a0using the Job Title as the subject of the email.<\/p>\n<p><strong>Application Deadline: <\/strong>Not Specified.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Quality Foods Africa is building quality fast and nutritious food businesses, with a pan African ambition. Our business model is based on bringing leading international quick service brands to Africa&#8230;..<\/p>\n","protected":false},"author":10165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19,1],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Quality Foods Africa Limited Current Job Opportunity - Apply Now! - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"Quality Foods Africa is building quality fast and nutritious food businesses, with a pan African ambition. 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